Katherine Benitez
Darby,MT
Summary
I have worked in customer service since I was nineteen. I have front facing and back of house customer experience. I am a focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Triple Creek Ranch
08.2013 - 05.2023
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Cashier
Peoples Market
01.2012 - 08.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
North High School
Bakersfield, CA07.2011
Skills
- My skills include excellence in communication, excellent social skills, fast pace learner, work well on my own or with other co-workers, great at task managements, preform duties in a timely manner, and have an upbeat positive attitude
Accomplishments
I was awarded a Savior-Faire trophy in November of 2022. This included an all expense paid trip to Venice, Italy to accept the award for the most exceptional employee. This award is very prestigious award in the hospitality industry.
Timeline
Housekeeping Supervisor
Triple Creek Ranch
08.2013 - 05.2023
Cashier
Peoples Market
01.2012 - 08.2013
High School Diploma -
North High School
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