Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Katherine Bingham

Katherine Bingham

Nancy,KY

Summary

Motivated professional offering proficiency in data entry combined with strong critical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

5
5
years of professional experience

Work History

Data Entry Clerk

Exela Technologies
12.2019 - 04.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Used computer software to store and retrieve data
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed data entry protocols, rules and regulations.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Processed over 100 documents daily.
  • Utilized techniques for increasing data entry speed.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Kept optimal quality levels to prevent critical errors and support team performance targets
  • Created spreadsheets for more efficient recordkeeping

Customer Service Representative

General Dynamics IT
08.2016 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about updates and changes

  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted with training staff on operating procedures and company services.
  • Answered over 50 customer calls daily.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

Bachelor of Arts - General Studies

Eastern Kentucky University
Richmond, KY
05.2023

Skills

  • Customer Service and Support
  • Compassion
  • Teamwork
  • Active Listening Skills
  • Critical Thinking
  • Data Entry
  • Computer Based Software Systems
  • High Alpha-Numeric Data Processing
  • Strong Interpersonal Skills
  • High Attention to Detail, Microsoft Office
  • E-Mail
  • Phone-based Interaction
  • Independent worker

Additional Information

  • Certifications/License: Driver's License, Registered Behavior Technician Training (40 hours)

Timeline

Data Entry Clerk

Exela Technologies
12.2019 - 04.2021

Customer Service Representative

General Dynamics IT
08.2016 - 05.2018

Bachelor of Arts - General Studies

Eastern Kentucky University

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Katherine Bingham