Katherine Bravo - Valle
Arnold,MD
Summary
Energetic Member experienced in taking food orders, operating cash registers and cleaning and maintaining restaurant to promote hygienic image. Recognized for taking initiative to find and complete extra tasks. Collaborative team player committed to maintaining consistent workflow without compromising quality.
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
5
5
years of professional experience
Work History
Crew Team Member
McDonald’s
Annapolis, Maryland
12.2020 - Current
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Processed merchandise returns and exchanges according to company policies.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Reported any maintenance issues immediately to supervisor or manager.
- Monitored expiration dates of food products.
- Prepared sandwiches and drinks for customers according to their specifications.
- Cleaned work areas regularly throughout shift.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Waitress Trainee
Pizza & Taco Express
Annapolis, MD
11.2019 - 09.2021
- Greeted customers and provided menus.
- Learned to properly handle cash transactions and process credit card payments.
- Checked that all orders were accurate before delivering to customers.
- Provided excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
Education
High School Diploma -
Broadneck High School
Annapolis, MD06-2022
Skills
- Cleaning and sanitation
- Problem-solving
- Customer service
- Multitasking and organization
- Telephone etiquette
- Conflict resolution
- Inventory management
- Verbal and written communication
- Teamwork and collaboration
- Cash handling
- Positive attitude
Timeline
Crew Team Member
McDonald’s
12.2020 - Current
Waitress Trainee
Pizza & Taco Express
11.2019 - 09.2021
High School Diploma -
Broadneck High School