Open To Work
Katherine Brite
Sales
Buffalo,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Night Audit Supervisor
Hilton
01.2025 - Current
- Trained new employees on audit procedures and customer service protocols to ensure team efficiency.
- Supervised night audit operations, ensuring accurate financial reporting and compliance with hotel policies.
- Assisted in resolving guest inquiries and complaints, fostering a positive hotel experience during overnight hours.
- Maintained security protocols throughout the property, prioritizing guest safety and property integrity during night shift.
- Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
- Acted as manager on duty during overnight shift 5 times per week.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
Night Auditor
Hilton
12.2024 - 01.2025
- Processed night audit reports, ensuring accuracy and compliance with hotel standards.
- Resolved guest inquiries and issues, enhancing overall satisfaction and loyalty.
- Implemented efficiency improvements in check-in/check-out processes, streamlining operations during peak hours.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Sales and Events Marketing Manager
Marriott
03.2024 - 12.2024
- Coordinated logistics for multiple high-profile events, ensuring seamless operations and guest satisfaction.
- Delivered exceptional event experiences by overseeing all aspects of event production from concept to execution.
- Streamlined event planning processes, reducing time spent on logistical tasks while maintaining a high level of quality control.
- Built relationships with customers and community to establish long-term business growth.
Night Auditor
Best Western Hotel
04.2021 - 12.2024
- Trained new staff on night audit procedures, fostering a collaborative team environment.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Conducted nightly financial audits, reconciling discrepancies in cash flow and revenue reports.
Education
High School Diploma -
Lake Shore Senior High
Angola, NY01.2001
No Degree - HealthCare Studies
Ashford University
San Diego, CA2010
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Calm under pressure
Active listening
Organization and time management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$21/hr - $1000/hrTimeline
Night Audit Supervisor
Hilton
01.2025 - Current
Night Auditor
Hilton
12.2024 - 01.2025
Sales and Events Marketing Manager
Marriott
03.2024 - 12.2024
Night Auditor
Best Western Hotel
04.2021 - 12.2024
No Degree - HealthCare Studies
Ashford University
High School Diploma -
Lake Shore Senior High