Summary
Overview
Work History
Education
Skills
Prevention Education Award
Timeline
Generic

KATHERINE BURKHART

Summary

Professional with strong background in coalition building and coordination. Skilled in stakeholder engagement, strategic planning, and project management. Known for fostering teamwork and achieving effective outcomes. Adaptable and reliable, with focus on aligning efforts to meet organizational goals.

Overview

14
14
years of professional experience

Work History

Coalition Coordinator

Operation UNITE
10.2022 - Current
  • Continuously sought feedback from members and partner organizations to refine strategies and make improvements where necessary.
  • Developed comprehensive project plans to ensure timely delivery of coalition objectives.
  • Created detailed progress reports for key stakeholders, maintaining transparency about successes and areas requiring improvement.
  • Coordinated volunteer efforts, maximizing their contributions to the overall success of the coalition''s activities.
  • Maintained documentation to report on progress toward project goals.
  • Identified potential partners and built strong relationships with key stakeholders to support the coalition''s goals.
  • Facilitated training sessions or workshops aimed at enhancing skillsets among members of participating organizations within the coalition.
  • Collaborated with chairperson to develop meeting agendas and facilitate meetings and activities.
  • Organized successful events and conferences, raising awareness about the coalition's purpose and accomplishments.
  • Collaborated with other coalitions or organizations working towards similar goals to share knowledge and best practices.
  • Oversaw external communications regarding updates on projects/initiatives undertaken by the coalition, ensuring accuracy and timeliness.

Program Coordinator

Appalachian challenge academy
11.2019 - 10.2022


  • Help with recruiting and marketing ideas
  • Admissions-processes applications, reviews applications eligibility, orientation with new cadets.
  • Helps graduated cadets with college applications, job corp applications, housing, and other resources
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.

Dispatcher

Harlan Police Dept.
09.2016 - 11.2019
  • Dispatching emergency calls to first responders
  • Checking for warrants and other information for officers
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Technical Service Representative

Heartland School Solutions
04.2011 - 09.2016


  • Skilled in multi-tasking, answering calls, navigating several open windows, and data entry
  • Worked multiple applications and programs in order to research, validate and provide necessary customer support
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Enhanced customer satisfaction by providing timely and effective technical support to clients.
  • Maintained detailed records of all client interactions within the company''s CRM system, ensuring accurate tracking of case history, resolutions, and follow-up actions.
  • Resolved complex technical issues for improved system performance and user experience.
  • Implemented remote support tools that expedited issue resolution while minimizing downtime for clients.
  • Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and overall customer satisfaction scores.
  • Managed high levels of call flow and responded to technical support needs.

Education

Master of Science - Psychology

SNHU
Online
12-2025

Skills

  • Program management
  • Office administration
  • Proactive mindset
  • Strategic planning
  • Project coordination
  • Report preparation
  • Community building
  • Problem-solving
  • Critical thinking
  • Active listening
  • Dependability and cooperation
  • Public speaking

Prevention Education Award

Dedication to ensuring that the community of Wolfe County Ky. is educated in the dangers of substance use.

Timeline

Coalition Coordinator

Operation UNITE
10.2022 - Current

Program Coordinator

Appalachian challenge academy
11.2019 - 10.2022

Dispatcher

Harlan Police Dept.
09.2016 - 11.2019

Technical Service Representative

Heartland School Solutions
04.2011 - 09.2016

Master of Science - Psychology

SNHU

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