Katherine Caraballo
Summary
Detail-oriented bilingual front desk receptionist with 2 years of experience in customer service and administrative support. Proven ability to manage front desk operations, enhance customer satisfaction, and maintain effective communication. Expected Associate's degree in Science and is pursuing Radiography. Certified in CPR, First Aid, and BLS, demonstrating commitment to safety and care in a dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
10.2023 - Current
- Documented and reported safety-related concerns or incidents.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Managed emergency situations effectively, executing contingency plans swiftly to minimize disruptions in normal operations.
- Decision making in fast pace environment
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
02.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
Lifeguard/Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
01.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Promoted water safety awareness with educational presentations to community groups.
Child Care Helper
Bergenfield Public Schools
09.2020 - 11.2022
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
Education
Associate of Science -
Bergen Community College
Paramus, NJ05-2025
High School Diploma -
Bergenfield High School
Bergenfield, NJ06-2021
Skills
- Solution Oriented Professional
- Time management
- Critical thinking
- Skilled Collaborator
- Communication
- Time Management
- Leadership Experience
- Medical Terminology
Certification
Health Care Provider BLS (AED & CPR)
HCP BLS
Standard First Aid
Lifeguard
Languages
English
Spanish
Timeline
Deck Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
10.2023 - Current
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
02.2023 - Current
Lifeguard/Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
01.2023 - Current
Child Care Helper
Bergenfield Public Schools
09.2020 - 11.2022
Associate of Science -
Bergen Community College
High School Diploma -
Bergenfield High School
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