KATHERINE CARVALLO
Naples,USA
Summary
Dedicated Executive Assistant with 8+ years of experience assisting high-level administrative and operational support to founders and CEO's. Strong operations background supporting multi-site leadership, managing complex schedules, coordinating projects and maintaining seamless day-to-day workflow for high-volume businesses. Skilled in executive communications, calendar and inbox management, reporting, travel coordination, vendor relations, and confidential support. Proven ability to anticipate needs, solve problems quickly and successfully manage high-volume workloads in rapidly changing environments.
Overview
2027
2027
years of professional experience
Work History
Area Manager of Operations
Face Foundrié
South West Florida Region
2022 - 04.2026
- Serve as primary support to CEO across multiple locations.
- Manage complex calendars, cross-location scheduling, executive meetings, and daily workflow alignment.
- Prepare weekly reports, KPI summaries, payroll inputs, and financial tracking.
- Coordinate hiring logistics, onboarding paperwork, training calendars, and compliance documentation.
- Handle vendor communication, supply ordering, contract coordination, and invoices.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Support launches, special projects, and new-store openings.
- Resolve escalated issues discreetly, protecting executive bandwidth.
- Worked with CEO to initiate new projects and assist in various processes.
Operations & Administrative Manager
Paint
Naples, FL
01.2020 - 2022
- Managed staff schedules, payroll, reporting, inventory, and vendor coordination.
- Supported ownership with daily operational oversight and staff management.
- Organized marketing events, partnerships, and community outreach.
- Oversaw front desk operations and client communications.
- Created documents, reports, and process guides for consistency.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Processed travel expenses and reimbursements for CEO.
Operations Manager
Stevens Facial Plastic & Laser Center
South West Florida Region
01.2016 - 01.2020
- Provided direct administrative support to the Doctor and partners.
- Managed calendars, client scheduling, executive meetings, and workflows.
- Handled confidential communications and protected sensitive client information.
- Ran payroll, maintained budgets, and produced revenue/performance reports.
- Coordinated marketing campaigns and external partnerships.
- Supervised staff and ensured seamless client experiences.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Arts - Marketing & Communications
Hunter College
New York, NYSkills
- Executive & Administrative Support
- Scheduling, Calendar & Inbox Management
- Multi-Site Operations Administration
- Project Coordination & Workflow Optimization
- Travel Planning & Meeting Logistics
- Budget Tracking, Reporting & KPIs
- Vendor & Contract Coordination
- Hiring, Onboarding & Training Logistics
- Customer & VIP Relations
- Document Preparation & Presentation Building
- Confidentiality & Discretion
- Process Improvement & SOP Development
- Microsoft Office, Teams, Outlook, Google Workspace, Slack, Asana, Gusto, Canva, Haystack
- Fluent Spanish & Conversational Italian
Timeline
Operations & Administrative Manager
Paint
01.2020 - 2022
Operations Manager
Stevens Facial Plastic & Laser Center
01.2016 - 01.2020
Area Manager of Operations
Face Foundrié
2022 - 04.2026
Bachelor of Arts - Marketing & Communications
Hunter College