Katherine Charette
Tempe,AZ
Summary
Dedicated fine dining server in pursuit of pushing the status quo of hospitality within the Valley. With a well-rounded foundation in hosting, bartending, serving, and assisting wherever else needed in varyingly paced environments. Strong focus on teamwork and adaptability in order to provide personalized, detail-oriented service to high end clientele. Reliable and results-driven, with a positive attitude and excellent communication skills. Proven track record in ensuring exceptional customer service and guest relationship cultivation. Currently in pursuit of CMS certification.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Elements Server PM
Sanctuary at Camelback Resort
11.2023 - 02.2025
- Fostered a welcoming experience to ~15-25 guests nightly within high-paced fine dining environment.
- Maintained extensive knowledge of ~30. menu items on rotational basis (origin of product, information on purveyors, cooking methodology, etc.).
- Furthered food knowledge, specifically Contemporary New American with Asian accents and sushi.
- Deepened wine knowledge and used said knowledge to enthusiastically educate guests, enhancing bottled wine sales.
- Demonstrated ambition by assisting sommelier with wine program (inventory, wine lunches, meeting with reps, etc).
- Cultivated long-standing relationships with guests, increasing call-parties and ensuring customer loyalty.
- Trained newly brought on servers as well as coached various support staff to ensure all service elements met high standards.
- Acted as team player, assisting with seating, hosting, food running, or wine service whenever needed.
- Led more intimate banquet events orders (~30 people), ensuring seamless operation and client contentment.
- Handled recovery guests, turned negative experiences into a memorable one with positive reviews.
- Furthered Micros POS experience.
Front Server
Christopher's at the Wrigley Mansion
02.2023 - 11.2023
- Mentored by MS Mark Guillaudeau.
- Executed and provided detailed explanation of multi-course experiences for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Educated guests on elective wine pairing for tasting menu and presented pairings alongside each course.
- Recommended bespoke pairings at request.
- Bartended during service and during private events.
- Gained knowledge in mixology, infusing cordials, syrups and crafting cocktails. Designed weekly welcome cocktail and assisted general manager on cultivating bar program.
- Delegated tasks to assisting staff members to optimize service and trained support staff to maintain high service standard.
- Furthered experience with Aloha POS system.
- Built guests' Tock profiles, adding personal preferences, background info, ways to go above and beyond for future visits, etc.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business (4.9 star gross guest review).
Host
Christopher's at Wrigley Mansion
11.2022 - 02.2023
- Greeted customers warmly upon arrival and provided a friendly, inviting presence throughout dining experience by assisting flow of service as back waiter.
- Managed reservations and private event inquiries by phone and email, updating guests profile accordingly on Tock.
- Answered customers' questions about hours, setting, property history, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate guests with special requests.
- Supported servers with keeping dining area meticulous and refreshed restroom after each guest use.
- Assisted in minor prep (mignardises, butters, bread service, gift bags).
- Printed menus custom to each service, observing any dietary restrictions, preferences, celebrations, etc.
- Designed fire sheets outlining flow of service each night and specified all guest requests.
- Streamlined coat check system.
- Trained new hosts to maintain high standards of service.
Server
Great Wolf Lodge
10.2019 - 09.2021
- Served needs of more than 40-50 guests in resort fine-dining outlet.
- Earned experience with larger parties, ranging from 8-25 guests.
- Gained experience with Micros POS.
- Assisted management by creating sidework/seating charts, providing feedback on how to maximize efficiency and organized re-stocking processes.
- Gained experience in resort operations and learned how to work effectively with all departments to provide best experience for guests.
Server
Fini's Landing
08.2018 - 03.2019
- Cultivated warm relationships with regular customers.
- Served needs of 20-40 guests in busy, sports bar environment.
- Responsible for welcoming and seating customers.
- Prepared beverages and filled food orders for customers, documenting specific requirements when needed.
- Worked with Aloha POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables efficiently to maximize availability.
- Used slow period to restock employee and customer supplies.
- Procured desserts to order.
- Opened restaurant on Sunday mornings and closed the restaurant three times a week.
Skills
- Strong work ethic
- Collaborative and team-oriented
- Hospitality service expertise
- Guest relationship cultivation
- Pairing knowledge focusing on guests' preferences
- Quick learner
- Effective time management
- Multitasking
- Adaptable
- Verbal Communication
- Reservations management (Tock, OpenTable)
- POS experience (Micros, Aloha)
Certification
- Food Handler's Certification
- Title 4 Alcohol Training
- Attended Louis XIII training with Guillaume Vallet
- Attended Altima Caviar training class
Awards
Great Wolf Lodge
- Awarded 2020 Great Wolf Lodge of the Year Award.
- Company record-breaking Food & Beverage department scores.
Christopher's
- Received 18/20 Gayot rating in 2023, National TOP 10 in US for: Best French Restaurant, Best Restaurant Wine List, and Best Restaurant with a view
- 2023 Foodist Award from Arizona Restaurant Association for 'Exceptional Culinary Experience'
- 2023 Award of Excellence from the Distinguished Restaurants of North America (DiRōNA)
- 2023 'Best Spendy Dinner with a View' by Phoenix New Times
- 2023 '100 Essential Metro Phoenix Restaurants' by AZ Central
Languages
Spanish
Limited Working
Timeline
Elements Server PM
Sanctuary at Camelback Resort
11.2023 - 02.2025
Front Server
Christopher's at the Wrigley Mansion
02.2023 - 11.2023
Host
Christopher's at Wrigley Mansion
11.2022 - 02.2023
Server
Great Wolf Lodge
10.2019 - 09.2021
Server
Fini's Landing
08.2018 - 03.2019
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