Katherine Cheadle

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Maintained records related to sales, returns and inventory availability.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Increased sales by offering advice on purchases and promoting additional products.
• Provided positive first impressions to welcome existing, new and potential customers.
• Maintained customer satisfaction with quick and professional handling of product returns.

GPA: 3.46

• Received Life Scholarship 2018-2022
• Dean's List [Spring 2021]
• Dean's List [Spring 2022]
• Graduated cum laude