Katherine Colon
New Brunswick
Summary
Dedicated and dependable professional with a proven track record of delivering high-quality support in fast-paced environments. Known for rapidly adapting to new challenges while maintaining composure under pressure, ensuring exceptional customer satisfaction. Committed to driving success for employers by prioritizing client needs and fostering positive relationships. A strong work ethic and a passion for excellence underpin every task.
Overview
6
6
years of professional experience
Work History
Ticket Coordinator
Haddad Brands
Dayton, NJ
05.2024 - Current
- Coordinated and approved product ticketing for customer accounts across the U.S., Europe, and global markets while ensuring all customer requirements and retail standards were met. Maintained accurate ticketing documentation to support efficient distribution operations and timely shipment processing.
Problem Solver/ Process Guide
Amazon
05.2020 - 05.2024
- Oversaw quality metrics by monitoring defect rates, inventory accuracy, shipment discrepancies, and process compliance to maintain operational standards. Analyzed trends and generated reports using Excel, SQL, and internal systems to support business initiatives and improve quality performance. Conducted workflow audits to ensure adherence to standard operating procedures and identify opportunities for process improvement.
General manager’s assistant
Romeo & Lyla Inc
01.2020 - 05.2020
- Achieved efficient management of incoming shipments through effective logistical planning. Enhanced inventory accuracy with daily counts that informed future stock needs. Elevated employee performance by implementing engaging team-building initiatives. Drove production success by closely monitoring operations to meet daily targets.
Education
Associate of Science - Business Management
Middlesex County College
Edison, NJ05.2026
Bachelor of Science - Business Administration And Management
Rutgers University
New Brunswick, NJ05.2028
Skills
- Organization
- Office Technology
- Microsoft Excel and Outlook
- Compliance and Quality Assurance
- Verbal and Written Communication
- Data Entry and Documentation
- Detailed Oriented
Languages
English
Spanish
Timeline
Ticket Coordinator
Haddad Brands
05.2024 - Current
Problem Solver/ Process Guide
Amazon
05.2020 - 05.2024
General manager’s assistant
Romeo & Lyla Inc
01.2020 - 05.2020
Associate of Science - Business Management
Middlesex County College
Bachelor of Science - Business Administration And Management
Rutgers University