Katherine Cooper

• Prepares high-quality coffee beverages following established recipes and standards.
• Maintains cleanliness in all environments to the highest standard at all times.
• Engages customers with a smile, top notch customer service, problem solving, and coffee knowledge.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases and easily locate items.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Listened to customer needs and desires to identify and recommend optimal products.
• Recommended complementary purchases to customers, increasing revenue.
• Managed efficient cash register operations.
• Skilled in upselling without pressuring the customer.

• Resolved customer complaints or referred them to the owner if needed.
• Trained new baristas on proper procedures for making drinks, cleaning techniques, proper restocking, and customer service.
• Helped with various community outreach events, such as charity drives for donations or collecting books to donate to the local school.
• Performed opening and closing tasks such as setting up equipment, opening and closing the espresso machine, making cold brew, sweet cream, and preparing the stations for the next day.
• Provided excellent customer service and ensured all customers left satisfied.

• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos, as well as making custom drinks for customers who were unsure as to what style of drink they wanted.
• Adhered to health department regulations concerning sanitation standards.
• Monitored inventory levels of supplies and restocked when necessary.

• Custom Software Development: Designed, developed, and implemented custom software solutions using Python to meet unique client needs and project requirements.
• Requirements Analysis: Collaborated with client to gather and analyze requirements, translating them into functional specifications and technical solutions.
• Coding and Testing: Wrote clean, efficient, and maintainable code in Python, adhering to best practices and coding standards. Conducted unit tests and debugging to ensure software quality and reliability.
• Integration and Deployment: Integrated custom software with existing systems and third-party APIs. Managed deployment processes and ensured smooth rollout of software solutions to production environments.
• Problem Solving: Identified and addressed technical challenges and software bugs. Implemented innovative solutions to overcome obstacles and optimize performance.
• Adaptability: Operated in a fast-paced, experimental environment, adapting to shifting priorities and emerging technologies.

• Customer Service: Delivered exceptional customer service by assisting shoppers with product inquiries, providing recommendations, and ensuring a positive shopping experience.
• Sales Support: Assisted in achieving sales targets by engaging with customers, promoting sales and promotions, and effectively upselling products. Contributed to maintaining a high level of customer engagement and driving store revenue.
• Merchandising: Supported visual merchandising efforts by organizing and arranging merchandise according to store standards. Ensured that displays were attractive, well-stocked, and aligned with current promotions and seasonal themes.
• Inventory Management: Helped manage inventory by receiving, unpacking, and stocking merchandise. Conducted inventory counts and assisted in managing stock levels to ensure product availability and minimize loss.
• Store Maintenance: Contributed to maintaining a clean and organized store environment. Performed routine tasks such as tidying shelves, cleaning sales floors, and organizing back stock areas to ensure a pleasant and tidy shopping atmosphere.
• Checkout Operations: Operated the POS system efficiently, processed transactions, handled cash and credit card payments, and provided receipts to customers, along with promoting credit cards.
• Team Collaboration: Worked collaboratively with other team members and managers to meet daily operational goals.
• Seasonal Preparations: Assisted with seasonal setup and promotional events, including holiday displays and special sales. Adapted quickly to high-demand periods and provided additional support as needed during peak times.

As an Assistant Taekwondo Instructor, I played an integral role in delivering high-quality Taekwondo training and fostering a supportive learning environment for students. My responsibilities included:

• Instructional Support: Assisted the lead instructor in teaching Taekwondo techniques, forms, combinations, and sparring methods. Ensured that students understood and correctly applied techniques while adhering to traditional Taekwondo principles.
• Class Management: Helped manage and organize classes, maintaining a structured and disciplined environment. Addressed students’ questions, provided constructive feedback, and tailored instruction to accommodate various skill levels.
• Demonstration: Performed demonstrations of Taekwondo techniques to provide clear visual examples for students, enhancing their understanding and execution of movements.
• Safety and Technique Correction: Monitored students closely during training sessions to ensure safe practice and correct technique. Intervened when necessary to prevent injuries and provided guidance to help students improve their skills.
• Motivation and Encouragement: Created a positive and encouraging atmosphere, motivating students to strive for their best and supporting them through their training journey, from white belt to black belt.
• Administrative Assistance: Assisted with class scheduling, maintained equipment, and managed records, including tracking student progress, attendance, and belt advancement.
• Event Coordination: Supported the organization of belt promotions, demonstrations, and other Taekwondo events.
• Personal Development: Committed to ongoing personal development in Taekwondo by refining my own techniques and teaching methods, contributing to the overall success and growth of the Taekwondo program.