KATHERINE CRUCES JIMENO
Davie
Summary
Dynamic and results-driven Customer Associate with over 20 years of experience in delivering exceptional service and maintaining impeccable cash management records. Proven track record of exceeding sales targets while aligning with company objectives, demonstrating a commitment to excellence and integrity. Experienced shift supervisor, adept at leading teams, managing daily operations, and resolving conflicts to uphold high performance standards. Recognized for adaptability in fast-paced environments, complemented by strong organizational skills and effective communication that cultivates a positive and productive workplace.
Overview
32
32
years of professional experience
Work History
Picker Packer
Pharmacenter
Sunrise, FL
07.2025 - Current
- Operated warehouse equipment to efficiently pick and pack pharmaceutical products.
- Ensured accurate order fulfillment through systematic inventory checks and quality control measures.
- Maintained clean and organized work areas to enhance operational efficiency and safety compliance.
- Trained new team members on best practices for picking, packing, and safety protocols.
Crew Team Member
Chick-fil-A
Sunrise, FL
04.2021 - 07.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Recorded orders by answering customer questions and entering requests in system.
- Worked front counter, drive-thru and other areas as needed.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Oversaw daily operations, ensuring compliance with safety standards and operational procedures.
- Trained and mentored team members to enhance productivity and improve service quality.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Crew Team Member
Dunkin' Donuts
Davie, FL
01.2011 - 12.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Operated POS cash register and equipment to collect payments.
Cleaning Professional
Cruces Cleaning Services
Plantation, FL
01.2003 - 12.2010
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Used time management and efficient cleaning methods to meet deadlines.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Casino Cashier Supervisor
Enterprise Service S.A.- Derby Gran Casino
Lima, Peru
01.1994 - 10.2002
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Issued gaming coins and tokens to customers for cash.
- Redeemed foreign currencies using accurate exchange rates.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Audited money drawers and hand or machine-counted large cash values.
- Quickly and accurately counted drawers at start and end of each shift.
Education
No Degree - English
Broward College
Davie, FLAccounting
Universidad San Martin
Lima, PeruHigh School Diploma - undefined
Los Proceres High School
Lima, Peru01.1992
Skills
- Cash reconciliation skills
- Sales strategy development
- Customer Service
- Time management
- Staff management
- Strong task management
- Active listening skills
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Picker Packer
Pharmacenter
07.2025 - Current
Crew Team Member
Chick-fil-A
04.2021 - 07.2024
Crew Team Member
Dunkin' Donuts
01.2011 - 12.2020
Cleaning Professional
Cruces Cleaning Services
01.2003 - 12.2010
Casino Cashier Supervisor
Enterprise Service S.A.- Derby Gran Casino
01.1994 - 10.2002
Accounting
Universidad San Martin
High School Diploma - undefined
Los Proceres High School
No Degree - English
Broward College