Katherine Dahl
Ormond Beach,FL
Summary
Accomplished Store Manager with a proven track record at Ross Stores, enhancing customer satisfaction and streamlining operations. Expert in operations management and customer relations, successfully mentoring teams for peak performance. Achieved significant reductions in shrinkage through effective loss prevention strategies. Skilled in multitasking, ensuring operational excellence and fostering positive customer experiences.
Overview
23
23
years of professional experience
Work History
Store Manager
Ross Stores
03.2005 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures in accordance with company guidelines.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members. Including Store Managers and District Managers
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Sales Associate
Childrens Place Inc.
07.2004 - 04.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Bealls Outlet Stores
07.2001 - 04.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Bend Senior High School
Bend, OR06.1997
CNA - Nursing Assistance
COCC
Bend, OR1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store operations
- Operations Management
- Policies and Procedures
Timeline
Store Manager
Ross Stores
03.2005 - Current
Sales Associate
Childrens Place Inc.
07.2004 - 04.2005
Store Manager
Bealls Outlet Stores
07.2001 - 04.2004
High School Diploma -
Bend Senior High School
CNA - Nursing Assistance
COCC
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