Katherine Dean

Detail-oriented claims professional with 13 years of experience in processing and managing claims. Highly skilled in data entry, negotiating settlements, while delivering exceptional customer service. With an extensive knowledge of medical coding terminology including CPT, HCPC, and ICD, alongside a thorough understanding of medical terminology. Seeking an opportunity within the insurance industry where I can utilize my expertise to efficiently handle claims, deliver positive outcomes, and contribute to a dynamic team.

While employed at The Hartford I actively participated in a “Greenbelt” project involving various levels of staff within the company. Our goal with this project was to streamline operations and minimize redundancies within the system. As part of this initiative, I proposed system updates to incorporate automatic approvals aligned with the claimants’ diagnosis(s). This enhancement aimed to reduce handler workload, enabling them to dedicate their time to other critical tasks. Additionally, I was involved in “Hart Happenings,” a company club within the workers’ compensation department. Each month, members gathered to compile content for quarterly emails featuring slides showcasing new hires, team member spotlights, and team member photos of family, pets and hobbies. This initiative played a key role in fostering connectivity and engagement amongst team members while working remotely full time.