Katherine DelRio
Grand Prairie,TX
Summary
Aspiring college student focused on enhancing management performance and building connections. Skilled in collaboration and delivering high-quality services and programs. Proven experience in training and supervising staff while ensuring compliance with organizational policies and industry standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Representative
Home Depot
Grand Prairie, TX
01.2024 - Current
- Building and managing relationships with customers across project timelines, offering comprehensive resources and demonstrating commitment through direct communication efforts
- Enhanced communication skills through in-person and phone/email interactions, addressing online and in-store order complications, providing reassurance, and fulfilling customer needs.
- Coordinated organization of department returns, enhancing cleanliness and maximizing space for upcoming orders.
Customer Service Specialist
Target
Grand Prairie, TX
09.2021 - 12.2023
- Enhanced guest experiences and connections while instructing new hires on products and services, and best practices to minimize process gaps.
- Managed break schedules, directing a team of 5-8 and structuring departments to facilitate next team's success.
- Refined multitasking capabilities to effectively manage time without compromising customer importance, achieving order fulfillment in less than 3 minutes
Sales Associate
Kohl's
Grand Prairie, TX
08.2020 - 09.2021
- Operated a point-of-sale system and resolved customer conflicts while advancing customer service skills and communication.
- Collaborated with team members to achieve daily sales goals, and ensure inventory accuracy on the sales floor.
- Developed a marketing strategy, which allowed me to be in the top three with the most registered credit applications in our location.
Education
Some College (No Degree) - Business Administration in Finance
The University of Texas At Arlington
Arlington, TX05-2027
Skills
- Microsoft Excel, Word, Teams
- Bilingual
- Customer relationship management
- Sales strategies
- Project management
- Team leadership
Certification
Year Up
- Intensive, competitive technical training and career development program with 205 corporate partners, graduating 4,000 students annually across 19 cities
- The program includes college- level courses, professional training. Courses include – Project management, Help/Desk Support, Data Analytics, Banking, Customer Success
Languages
Spanish
Full Professional
Timeline
Service Desk Representative
Home Depot
01.2024 - Current
Customer Service Specialist
Target
09.2021 - 12.2023
Sales Associate
Kohl's
08.2020 - 09.2021
Some College (No Degree) - Business Administration in Finance
The University of Texas At Arlington
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