Katherine DeLucca
Santa Rosa,CA
Summary
I am a customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. I never let any customer leave unsatisfied and I work hard to manage expectations and prevent conflicts. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level front desk position to help launch career while achieving company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Hairstylist
Self-employed
Santa Rosa, CA
01.1999 - Current
- Pre-booked future appointments to enhance customer retention and repeat business.
- Updated customer records and documented beauty services provided for accuracy.
- Monitored inventory levels to ensure adequate supplies for styling services.
- Processed payments through cash register operations for efficient transactions.
- Addressed customer inquiries via phone, email, and in-person communications.
- Built strong relationships with customers by delivering precise service and product knowledge.
- Engaged customers through effective interpersonal skills to foster positive interactions.
President Volunteer
Sonoma County Mothers of Multiples
Santa Rosa, CA
09.2012 - 08.2013
- Led community outreach initiatives supporting families with multiples, fostering a supportive network.
- Organized social events enhancing connections among members through meaningful interactions.
- Developed resources assisting families in overcoming challenges of raising multiples.
- Managed volunteer recruitment and training programs for onboarding new members effectively.
- Facilitated monthly meetings addressing member needs and concerns collaboratively.
- Monitored participant feedback to identify areas needing improvement.
- Implemented strategies successfully increasing volunteer participation.
Receptionist
Radici Hair Salon
Santa Rosa, CA
02.1999 - 03.2000
- Welcomed guests upon arrival to establish positive first impressions.
- Efficiently checked in guests and connected clients with hair designers.
- Accommodated special client requests to elevate overall experience.
- Handled phone inquiries for scheduling, rescheduling, or canceling appointments.
- Monitored salon supply levels and ordered items as necessary.
- Kept reception area clean and organized to ensure a welcoming atmosphere.
- Supported team members with various tasks to enhance workflow efficiency.
Front Desk Agent
Flamingo Hotel and Spa
Santa Rosa, CA
02.1999 - 02.2000
- Input and confirmed reservations for guests, ensuring accurate records of occupied rooms and cancellations.
- Processed group reservations in accordance with standard operating procedures.
- Checked in guests by verifying identification and credit card information.
- Handled payment processing, issuing receipts and managing proper billing.
- Responded to customer complaints, addressing issues promptly and professionally.
- Managed daily operations including check-ins, check-outs, room assignments, and special requests.
- Directed telephone inquiries about room availability and pricing to appropriate departments.
- Collaborated with other departments to resolve customer issues efficiently.
Education
Cosmetology License - Cosmetology
San Diego City College
San Diego, CA12-1998
Associate of Arts - Hospitality And Tourism Management
Santa Rosa Junior College
Santa Rosa, California, CASkills
- Schedule Management
- Business Management
- Outstanding Customer Service
- Positive and Professional
- Time Management
- Service-Oriented Mindset
- Reservations
Certification
- California Board of cosmetology license
- Vidal Sassoon ABC Cut Certification
- Ashurst Personal Brand Certification
Timeline
President Volunteer
Sonoma County Mothers of Multiples
09.2012 - 08.2013
Receptionist
Radici Hair Salon
02.1999 - 03.2000
Front Desk Agent
Flamingo Hotel and Spa
02.1999 - 02.2000
Hairstylist
Self-employed
01.1999 - Current
Cosmetology License - Cosmetology
San Diego City College
Associate of Arts - Hospitality And Tourism Management
Santa Rosa Junior College