Katherine DiGrandi
Las Vegas,NV
Summary
Energetically led the housekeeping team at Excalibur Hotel & Casino, enhancing guest satisfaction through meticulous room inspections and proactive staff training. Leveraged strong work ethic and attention to detail to elevate cleanliness standards, achieving notable improvements in guest service scores. Excelled in teamwork and enforcing health and safety regulations, ensuring a secure and welcoming environment for all guests.
Overview
16
16
years of professional experience
Work History
Assistant Housekeeper
Excalibur Hotel & Casino
Las Vegas, NV
04.2018 - Current
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reported damage or theft of hotel property to management.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Explained goals and expectations required of trainees.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, and other common areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Cashier
Walmart
Las Vegas, NV
10.2016 - 11.2025
- Worked closely with front-end staff to assist customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Collected payments and provided accurate change.
- Helped with purchases and signed customers up for rewards program.
- Accepted cash and credit card payments, issued receipts and provided change.
Outbound Warehouse Associate
Bed Bath & Beyond
North Las Vegas, NV
11.2017 - 03.2018
- Communicated effectively with supervisors, coworkers, vendors.
- Executed special projects as assigned by supervisor.
- Weighed mail to determine correct postage.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Packed, sealed or affixed postage to prepare materials for shipping.
House Cleaner
Kellys House Kleaners
Las Vegas, NV
01.2010 - 01.2012
- Dusted furniture, windowsills, and other surfaces to remove dirt and cobwebs.
- Swept patios or decks of debris or leaves with a broom or blower.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept, mopped, vacuumed, and cleaned floors.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Cleaned homes following specific and detailed protocols and requests.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
GED -
Nevada Department of Education Las Vegas
Las Vegas, NV05-2023
Culinary Academy of Las Vegas
Las Vegas, NV04-2018
Skills
- Guestroom inspection
- Teamwork and collaboration
- Staff monitoring
- Health and safety regulations
- Clear communicator
- Strong work ethic
- Attention to detail
Timeline
Assistant Housekeeper
Excalibur Hotel & Casino
04.2018 - Current
Outbound Warehouse Associate
Bed Bath & Beyond
11.2017 - 03.2018
Cashier
Walmart
10.2016 - 11.2025
House Cleaner
Kellys House Kleaners
01.2010 - 01.2012
GED -
Nevada Department of Education Las Vegas
Culinary Academy of Las Vegas
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