Katherine Dixon
Cobleskill
Summary
Proficient in problem-solving and communication, with a strong background in customer support and sales. Committed to enhancing customer satisfaction and retention through effective support strategies and training initiatives.
Overview
45
45
years of professional experience
Work History
Partner
Stewarts
Sharon Springs
06.2025 - Current
- Processed customer transactions efficiently, ensuring high service standards to enhance customer experience. Prepared food items according to health and safety regulations. Delivered exceptional customer service, contributing to increased customer satisfaction and loyalty. Managed product inventory to ensure product availability for customers, supporting smooth operations.
- Led strategic initiatives to enhance client relationships and business growth.
- Directed high-level negotiations with key stakeholders and partners.
- Oversaw operational processes ensuring alignment with company goals and values.
Customer Support Specialist
Presidio
Albany
04.2020 - Current
- Delivered precise support to customers on computer equipment issues and service access, improving resolution times.
- Renewed support services and upsold additional offerings, contributing to increased customer loyalty.
- Conducted weekly customer meetings to gather feedback and drive enhancements in overall experience and satisfaction.
- Trained sales representatives on effective support strategies and product knowledge.
Sales Executive
Hewlett Packard Company
Albany
02.1981 - 11.2020
- Cultivated strong client relationships, resulting in increased sales growth.
- Utilized cold calling and networking techniques to successfully sell products and services, expanding client base.
- Developed and implemented tailored sales strategies to meet customer needs.
- Managed sales pipeline through CRM software for effective opportunity tracking.
- Presented regular sales forecasts and reports to senior management.
- Trained new and junior sales team members on best practices and policies.
- Attended industry events for networking and promoting company offerings.
- Renewed support services to improve customer satisfaction and retention rates.
Education
High School Diploma -
Shenendehowa Central School
Clifton Park06-1977
Skills
- Sales strategy
- Upselling techniques
- Customer support
- Relationship management
- Vendor management
- Contract negotiation
- Inventory management
- Recruitment processes
- Team development
- Networking expertise
- Problem solving strategies
- Time management
- Effective communication skills
Timeline
Partner
Stewarts
06.2025 - Current
Customer Support Specialist
Presidio
04.2020 - Current
Sales Executive
Hewlett Packard Company
02.1981 - 11.2020
High School Diploma -
Shenendehowa Central School