Katherine Donovan
Roselle,IL
Overview
19
19
years of professional experience
Work History
Coach/Group Manager
O'Hare Midway Limousine Service
01.2015 - 01.2024
- Kept vehicles maintenanced according to State and Federal DOT regulations
- Maintained DOT files for vehicles and chauffers
- Submitted chauffeur payroll on a bi-weekly basis
- Booked, maintained and coordinated large meetings and events for corporate and retail clients
- Coordinated and hired outside staff for large corporate meetings
- Scheduled drivers weekly for large specialty vehicles within DOT chauffeur limits
- Monitored chauffuers daily, weekly and monthly hours in accordance within State and Federal limits
Affiliate Relation Specialist
O'Hare Midway Limousine Service
01.2010 - 01.2024
- Developed and maintained relationships with other limousine services throughout the United States and internationally
- Accounts receivable and payable for outgoing and incoming affiliate business on a daily basis
- Audited expense reports for all outgoing affiliate business to ensure accurate charges and profit margin
- Researched, diffused and rectified all affiliate business issues with other limousine services
Customer Service Representative
O'Hare Midway Limousine Service
01.2010 - 01.2012
- Rectified billing disputes with clients
- Defused client complaints
- Corporate accounts receivable
Reservationist
O'Hare Midway Limousine Service
05.2005 - 01.2010
- Managed client inquiries regarding reservation modifications and cancellations daily, ensuring accurate processing of requests that improved customer satisfaction
- Booked limousine reservations
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Education
Graphic Communication -
Western Illinois University
Macomb, IL01.2010
Skills
- Team management
- Problem solving
- Project management
- Advanced computer skills
- Strong organizational skill
- Conflict Resolution
- Spreadsheets
- Microsoft Office
- Relationship-Building
Timeline
Coach/Group Manager
O'Hare Midway Limousine Service
01.2015 - 01.2024
Affiliate Relation Specialist
O'Hare Midway Limousine Service
01.2010 - 01.2024
Customer Service Representative
O'Hare Midway Limousine Service
01.2010 - 01.2012
Reservationist
O'Hare Midway Limousine Service
05.2005 - 01.2010
Graphic Communication -
Western Illinois University
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