Katherine Dotter
Hokkaido Ramen House
Auburn,GA
5
years of professional experience
Reliable cashier, barista, and server with experience in fast-paced customer service, accurate cash handling, and order accuracy. Known for friendly communication, team support, and dependable service.
Work History
Cashier/Barista/Server
2 Years- Processed dine-in and takeout payments accurately using a POS system
- Verified order accuracy before sending tickets to kitchen staff
- Welcomed guests with a friendly smile at the entrance and answered menu questions to support smooth ordering
- Balanced cash drawer and resolved register discrepancies with attention to detail
- Handled phone and in-person orders efficiently during busy service periods
- Maintained clean, organized checkout area and restocked receipt supplies
- Supported team communication by relaying special requests and payment updates
- Assisted with refunds, voids, and transaction corrections following store procedures
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Cashier/Barista
3 Months- Operated cash register, processed payments, and balanced transactions with consistent accuracy.
- Greeted customers, answered menu questions, and recommended drinks based on preferences.
- Greeted customers, answered menu questions, and recommended drinks based on preference.
- Maintained clean service area, sanitized equipment, and restocked toppings, cups, and supplies.
- Coordinated order flow during rush periods to reduce wait times and support team efficiency.
- Handled food and beverage preparation with attention to quality, speed, and presentation.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item preparation and numerous off-label drinks to meet customer need.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma
Skills
Cash handling
Customer support
Order packaging
Cleaning and sanitizing
Customer service
Sanitation practices
Time management skills
Cash Register Operation
Reliability
Communication skills
Patience and empathy
Work ethic
Timeline
Cashier/Barista/Server
Hokkaido Ramen House
10.2024 - CurrentRead More
Cashier/Barista
Kokee Tea
03.2022 - 06.2022Read More
Mill Creek Highschool
High School Diploma
Read More