Katherine Dumas
Scarborough,ME
Summary
Dedicated and results-driven Pharmacy Manager with over 13 years of leadership experience and 16 years as a licensed retail pharmacist at Rite Aid and Walgreens. Proven track record in driving operational efficiency, ensuring regulatory compliance, optimizing patient care, and mentoring high-performing teams. Recognized for exceptional customer service, staff development, and implementation of corporate initiatives in fast-paced, high-volume pharmacy settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens/Rite Aid
Kennebunk, ME
09.2016 - Current
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
- Provided professional consultation services on drug therapy options for patients.
- Assisted in resolving conflicts between staff members in a professional manner.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
- Administered vaccines to immunize patients against communicable diseases.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Pharmacy Manager
Rite Aid Pharmacy
Portland, ME
11.2012 - 09.2016
- Led and developed a team of pharmacists and technicians, resulting in improved workflow efficiency and reduced staff turnover.
- Oversaw daily inventory management, reducing waste and preventing out-of-stock or overstock situations.
- Maintained a 98%+ accuracy rate in prescription fulfillment and compliance audits.
- Delivered immunization services, including flu, shingles, and COVID-19 vaccines, increasing community health access.
- Served as a key liaison between pharmacy, store management, and district leadership to align goals and execute corporate initiative details.
Staff Pharmacist
Rite Aid Pharmacy
Kennebunk, ME
08.2009 - 11.2012
- Assisted with inventory control processes such as ordering supplies, reconciling invoices.
- Assisted in training pharmacy technicians on prescription processing, inventory management and customer service skills.
- Provided immunization services including flu shots, shingles vaccines, as allowed by state law.
- Supervised pharmacy technicians and interns.
- Provided medication counseling to patients on proper use, side effects and potential drug interactions.
- Collaborated with physicians, nurses and other healthcare professionals to optimize patient care outcomes.
- Ensured compliance with state laws, regulations and professional standards related to pharmacy practice.
- Resolved customer complaints efficiently and professionally while promoting a positive image for the organization.
- Reviewed physician orders for appropriateness prior to dispensing medications.
- Managed the filling and dispensing of prescriptions in accordance with established policies and procedures.
- Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
Pharmacy Technician/Intern Pharmacist
Rite Aid Pharmacy
Portland, ME
08.2002 - 08.2009
- Assisted in the filling of prescriptions, including counting, pouring and labeling pills.
- Received verbal and written prescriptions from physicians for patients.
- Labeled bottles with appropriate information such as strength, quantity, directions for use and expiration date.
- Processed payments using cash register system accurately.
- Managed incoming requests for prescription refills from pharmacies, doctors and other medical staff members.
- Checked expiration dates of medications to ensure freshness and quality control.
- Provided customer service to patients by answering questions regarding their medication.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Education
Doctor of Pharmacy -
Massachusetts College of Pharmacy And Health Sciences
Boston, MA05-2009
Skills
- Medication management
- Regulatory compliance
- Patient counseling
- Prescription accuracy
- Pharmacy Operations & Workflow Optimization
- Staff Leadership & Performance Management
- Inventory Control & Cost Management
- Medication Therapy Management (MTM)
- Immunization Services & Clinical Program Implementation
- Strategic Scheduling & Labor Management
- Team Training, Hiring & Retention
- Interpersonal Communication & Conflict Resolution
- Effective communication
- Time management
- Training and mentoring
- Pharmacy software proficiency
Certification
- CPR certified
- Immunization certified
Timeline
Pharmacy Manager
Walgreens/Rite Aid
09.2016 - Current
Pharmacy Manager
Rite Aid Pharmacy
11.2012 - 09.2016
Staff Pharmacist
Rite Aid Pharmacy
08.2009 - 11.2012
Pharmacy Technician/Intern Pharmacist
Rite Aid Pharmacy
08.2002 - 08.2009
Doctor of Pharmacy -
Massachusetts College of Pharmacy And Health Sciences