Katherine E. Townsend
Banner Elk,NC
Summary
Driven professional with a robust background in customer service and hospitality, honed at Best Western Plus and other notable employers. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional organizational skills and proficiency in front office support. Demonstrated a 20% improvement in feedback response efficiency, leveraging strong stress management and public speaking abilities.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Best Western Plus
10.2018 - Current
- Checking customers into their rooms and ensuring they are satisfied with their experience
- Making sure that the lobby and behind the desk is kept clean
Dog Bather
Doggie Barber Shop
04.2021 - 07.2024
- Bathe dogs, cleaning the shop, wash and fold towels, cleaning crates ensuring they stay clean, and assisting customers dropping and picking up dogs, collecting payment from customers
Self-Checkout Host
Walmart
06.2018 - 09.2018
- Assisting customers with scanning their purchases, helping find items in the store and keeping the area
Meat Cutter and Deli Associate
Ingles
08.2017 - 12.2017
- Help the customers and fill orders from the deli and clean the deli and the end of the shift
Education
Community College - Basic classes for EDU
Spartanburg Community College
05.2018
High School - College prep classes
Landrum High School
06.2017
Skills
- Public speaking
- Stress management
- Customer service
- Feedback response
- Organization
- Self-learning
- Childcare
- Hospitality services
- Credit card handling
- Registration
- Multi-line phone systems
- Cleaning
- Front office support
Affiliations
- Spending time with family
- Shopping
- Babysitting
- Taking care of dogs
- Taking care of my Grandma
Timeline
Dog Bather
Doggie Barber Shop
04.2021 - 07.2024
Front Desk Associate
Best Western Plus
10.2018 - Current
Self-Checkout Host
Walmart
06.2018 - 09.2018
Meat Cutter and Deli Associate
Ingles
08.2017 - 12.2017
Community College - Basic classes for EDU
Spartanburg Community College
High School - College prep classes
Landrum High School
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