Content Moderator
Teleperformance USA
Port. StLucie, FL
12.2022 - Current
- Global Content Management
- Monitored social media network content for policy violations
Katherine Fedoroff
Stuart,FL
Work History
Sales Supervisor
Teleperformance
Port St.Lucie , FL
08.2021 - 03.2022
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed sales team of 14-26, setting performance goals and strategies for attaining objectives.
Customer Service Supervisor
Teleperformance
Port St.Lucie, FL
02.2019 - 09.2021
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Interviewed, hired and trained staff to meet company objectives.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Monitored phone calls to provide feedback and coaching.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Monitored phone calls to promote better service and provide feedback.
Customer Service Supervisor
Teleperformance USA
Port Saint Lucie, FL
Skills
- Strong attention to detail
- Leadership and task delegation
- Deadline-driven
- Consensus-building and teamwork
- Team building
- Multitasking
- Conflict resolution
- Good work ethic
- Decision-making
Timeline
Content Moderator
Teleperformance USA
12.2022 - Current
Sales Supervisor
Teleperformance
08.2021 - 03.2022
Customer Service Supervisor
Teleperformance
02.2019 - 09.2021
Customer Service Supervisor
Teleperformance USA
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