Katherine Figueroa
Houston
Summary
I am a motivated leader with two years of experience supervising employees. Skilled at managing workflow, mentoring workers and placing safety as a top priority. Strong leader known for decisiveness and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Flex Driver
Amazon
08.2025 - Current
- Pickup route with 30-40 packages at selected amazon warehouse
- Deliver packages in a timely manner in my own vehicle and provide proof of delivery.
Front Desk Receptionist
We Got Your Back Chiropractic Rehabilitation
Houston
06.2024 - 11.2025
- Managed patient scheduling and appointment confirmations, enhancing office efficiency and ensuring seamless patient flow.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns, contributing to a welcoming environment.
- Coordinated with healthcare providers to ensure timely patient care, improving overall patient satisfaction and retention.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations and enhancing data integrity.
Debt collector
FMA Alliance
04.2023 - 04.2024
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- I interviewed client to determine reasons for delinquency, source of income and next pay date to build appropriate payment plan and come to a solution for financial issues.
- I also educated client and explained consequences of non payment in a professional manner.
- After call I added detail documentation regarding collection activity, client conversations, and payment arrangements.
- I was able to secure payments by following up with clients that disregarded promise to pays.
Shift Assistant
Amazon
04.2020 - 04.2023
- Responsible for overseeing dispatch, fleet, on road performance, and safety for 11 contracted delivery companies at Amazon Logistics consisting of over 500 drivers servicing North Houston.
- Also creating and implementing new processes and standards in reporting to be used and viewed by business owners and regional leadership.
- Amazon Logistics
Administrative Assistant
JVR Automotive
04.2021 - 12.2021
- Assisted clients with finding financial solutions as well as partnering with TXDPS for the creation of license plates and registrations.
- As well as responsible for organizing and maintaining filing and document management systems by coordinating, archiving and purging files.
Education
High school - Cosmetology
Eisenhower High school
Skills
- MS Office
- Bilingual
- Staff Supervision
- Performance Monitoring
- Verbal and written communication
- Work planning and organization
- Call center background
- Collection efforts best practices
- Package delivery
- Patient scheduling
- Customer service
- Appointment management
- Record keeping
- Debt negotiation
Personal Information
Title: Assistant Manager
Timeline
Flex Driver
Amazon
08.2025 - Current
Front Desk Receptionist
We Got Your Back Chiropractic Rehabilitation
06.2024 - 11.2025
Debt collector
FMA Alliance
04.2023 - 04.2024
Administrative Assistant
JVR Automotive
04.2021 - 12.2021
Shift Assistant
Amazon
04.2020 - 04.2023
High school - Cosmetology
Eisenhower High school