Katherine Fiorentino
Property Manager/ Sales Customer Service
Reading,PA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service/ property manager and sales position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager/ Sales Customer Service
Mjk North Reading Rentals
Reading , PA
01.2022 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained sufficient number of units market-ready for lease.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 25 tenants across 19 signal home properties and 5 units in an apartment buildind
- Developed and implemented marketing strategies to increase occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state and federal regulations.
Certifited Nursing Assistant
Manor Care Health Services
West Reading, Pa
05.2017 - 03.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to many patients in hospital facility.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 20+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Certified Nursing Assistant
Advanced Home Care Inc.
Reading, PA
08.2015 - 02.2016
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Delivered high-quality care to Geriotric patients in nursing home facility.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 8+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Shannondell At Valley Forge
Audubon, PA
02.2013 - 06.2013
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 8+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 8+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Dock Woods Community
Lansdale, PA
02.2008 - 08.2011
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 10+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Supported needs of 10+ residents under long-term care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 10+ residents under long-term care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Server
Applebee's Grill + Bar
Audubon, PA
01.2007 - 03.2008
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Life And Health Insurance - Insurance
Examfx
Online Remote 05.2023 - Current
High School Diploma - Computer Skills,biology, Business And Sales Ect
Methacton High School
Eagleville, PA 09.2001 - 06.2005
Nursing Aide License - Science Education
Dock Woods Community
Lansdale, PA 02.2008 - 05.2008
Skills
MRI accounting software
undefinedTimeline
Life And Health Insurance - Insurance
Examfx
05.2023 - Current
Property Manager/ Sales Customer Service
Mjk North Reading Rentals
01.2022 - Current
Certifited Nursing Assistant
Manor Care Health Services
05.2017 - 03.2021
Certified Nursing Assistant
Advanced Home Care Inc.
08.2015 - 02.2016
Certified Nursing Assistant
Shannondell At Valley Forge
02.2013 - 06.2013
Certified Nursing Assistant
Dock Woods Community
02.2008 - 08.2011
Nursing Aide License - Science Education
Dock Woods Community
02.2008 - 05.2008
Server
Applebee's Grill + Bar
01.2007 - 03.2008
High School Diploma - Computer Skills,biology, Business And Sales Ect
Methacton High School
09.2001 - 06.2005
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