Katherine Fitzgerald
Owenton,KY
Summary
I am a highly motivated self-starter seeking an entry level opportunity with a reputable company. I am organized and dependable as well as self-directed and can add value to the team. I work well in a group setting or as an individual.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
The Basement Doctor
12.2024 - Current
- Set up appointments with customers according to schedule availability.
- Maintained relationships with clients through punctuality and excellent customer service.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Coordinated scheduling for multiple departments to optimize resource allocation and ensure timely project completion.
- Developed and maintained scheduling systems to enhance operational efficiency and minimize conflicts.
Night Auditor
Belterra Casino & Resort
12.2021 - 05.2023
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Server/Bartender
Homer's Family Sports Grille
09.2021 - 12.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inventory Control Administrator
Wayfair
03.2016 - 09.2021
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Collaborated with other departments within facility to educate and understand how functions affect inventory.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
Operations Manager
Men's Wearhouse
11.2011 - 10.2014
- Associate management
- Daily, monthly, and yearly reports
- Inventory ordering
- Resolve customer service issues
Education
High School Diploma -
Conner High School
Hebron, KY06.2009
Skills
- Microsoft Office
- Data Documentation
- Problem-Solving
- Self Motivator
- Customer Service
- Time Management
- Attention to Detail
- Dependable
Timeline
Administrative Assistant
The Basement Doctor
12.2024 - Current
Night Auditor
Belterra Casino & Resort
12.2021 - 05.2023
Server/Bartender
Homer's Family Sports Grille
09.2021 - 12.2021
Inventory Control Administrator
Wayfair
03.2016 - 09.2021
Operations Manager
Men's Wearhouse
11.2011 - 10.2014
High School Diploma -
Conner High School