Katherine Frolik
Tomball,TX
Summary
Operations and logistics professional with a diverse background spanning warehouse leadership, shipping and receiving, healthcare administration, and customer service. Brings over a decade of experience driving operational excellence by improving workflows, coordinating high-volume activities, and maintaining exceptional accuracy in fast-paced environments. Known for anticipating challenges, developing practical solutions, and fostering strong collaboration across teams to keep operations running efficiently. Combines hands-on leadership with a commitment to safety, accountability, and continuous improvement while consistently delivering dependable results and exceptional service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dock Operations Lead
Rehrig Pacific Company
10.2025 - 04.2026
- Directed daily dock operations, coordinating the loading and unloading of 250-400 outbound shipments while maintaining on-time delivery performance.
- Led a team of warehouse associates by assigning workloads, monitoring productivity, and ensuring operational goals were consistently achieved.
- Verified packing slips, bills of lading, and freight documentation to ensure shipment accuracy and compliance with company standards.
- Monitored inventory movement and reconciled discrepancies through cycle counts and warehouse management systems, maintaining high inventory accuracy.
- Collaborated with transportation carriers, warehouse personnel, and management to resolve shipping issues and minimize operational delays.
- Operated forklifts, clamp trucks, and other material handling equipment safely while enforcing OSHA regulations and workplace safety procedures.
- Utilized warehouse management systems (WMS), RF scanners, and shipping software to track freight, monitor inventory, and generate operational reports.
Logistics Shipping Lead
RJW Logistics
11.2024 - 09.2025
- Coordinated the daily processing of 500–800 outbound shipments, ensuring accurate order fulfillment and on-time carrier departures.
- Verified packing slips, bills of lading, and freight documentation with 99% accuracy, minimizing shipping discrepancies and customer claims.
- Maintained inventory integrity by performing daily system updates, cycle counts, and resolving inventory variances across warehouse operations.
- Utilized Warehouse Management Systems (WMS), RF scanners, and shipping software to track inventory, monitor shipments, and generate operational reports.
- Trained and onboarded 30+ new employees on shipping procedures, safety protocols, and company standards, promoting a productive and compliant work environment.
- Collaborated with warehouse associates, transportation carriers, and supervisors to meet production deadlines and improve workflow efficiency.
Shipping and Receiving Clerk
RJW Logistics
11.2021 - 11.2024
- Verified packing slips, bills of lading, and freight documentation to ensure accurate shipment processing and order fulfillment.
- Loaded, unloaded, sorted, and staged freight using forklifts, clamp trucks, pallet jacks, and other material handling equipment.
- Processed inbound and outbound shipments while maintaining accuracy and meeting daily production schedules.
- Performed inventory transactions, cycle counts, and product verification using Warehouse Management Systems (WMS) and RF scanners.
- Inspected incoming and outgoing freight for damage, quantity, and labeling accuracy, resolving discrepancies as needed.
- Prepared pallets, wrapped and secured freight, and staged orders for carrier pickup in accordance with shipping requirements.
- Assisted with shipping and receiving operations by organizing inventory, replenishing stock, and maintaining warehouse organization.
- Maintained a clean, safe, and organized work area while following OSHA regulations and company safety procedures.
Bartender
Deja Vu
08.2018 - 10.2021
- Delivered exceptional customer service to 150–250 guests per shift in a high-volume, fast-paced environment, fostering repeat business and guest satisfaction.
- Prepared and served 300+ beverages per shift while maintaining speed, accuracy, and compliance with responsible alcohol service standards.
- Processed $2,500–$5,000 in cash and credit card transactions per shift, consistently balancing cash drawers with a high level of accuracy.
- Managed bar inventory through routine stock counts and replenishment orders, reducing product shortages and minimizing waste.
- Trained and mentored 10+ new bartenders and support staff on service standards, beverage preparation, and operational procedures.
- Collaborated with servers, kitchen staff, and management to deliver efficient service during peak business hours while maintaining a clean and organized workspace.
Receptionist
Occupational Medicine of Chicago
03.2014 - 08.2018
- Managed daily check-in and check-out operations for 50+ patients, ensuring efficient front-desk workflow and exceptional patient service.
- Coordinated appointment scheduling for multiple healthcare providers using electronic scheduling systems, managing 100+ weekly appointments while minimizing scheduling conflicts and patient wait times.
- Verified insurance eligibility, obtained prior authorizations, and processed 25+ medical records requests weekly using Electronic Health Record (EHR/EMR) software while maintaining HIPAA compliance.
- Maintained and updated over 1,000 confidential patient records within electronic medical record systems, ensuring data accuracy and regulatory compliance.
- Operated multi-line phone systems, directing high call volumes while assisting patients with appointment scheduling, billing inquiries, and general information.
- Utilized Microsoft Office Suite (Excel, Word, Outlook), EHR/EMR software, scheduling platforms, and medical billing systems to improve office efficiency and maintain organized patient records.
Education
High School Diploma -
Plainfield North Highschool
Plainfield, IL05.2015
Skills
- Inventory Management
- Shipping & Receiving Operations
- Warehouse Operations
- Team Leadership
- Customer Service Excellence
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry & Records Management
- Employee Training & Onboarding
- Problem Solving & Process Improvement
- Communication & Cross-Functional Collaboration
Certification
• Electric pallet jack (EPJ)
• Sit-down forklift
• Clamp truck
• Cherry Picker
Accomplishments
- Employee of the Month
- Perfect Attendance Award
- Safety Recognition
- Top Productivity Performer
- Leadership Recognition
- Zero Shipping Errors for a Quarter
- 100% Inventory Accuracy During Annual Audit
Timeline
Dock Operations Lead
Rehrig Pacific Company
10.2025 - 04.2026
Logistics Shipping Lead
RJW Logistics
11.2024 - 09.2025
Shipping and Receiving Clerk
RJW Logistics
11.2021 - 11.2024
Bartender
Deja Vu
08.2018 - 10.2021
Receptionist
Occupational Medicine of Chicago
03.2014 - 08.2018
High School Diploma -
Plainfield North Highschool