Katherine Galarza

I work as a dental receptionist my job description is to upload files, check insurance eligibility and run breakdowns, schedule appointments and patient outreach.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

As a legal assistant my job required me to run leans, request medical records, filing cases, reception and translating for Spanish speaking clients

• Researched customer complaints using available resources.
• Communicated frequently with team members and supervisors to coordinate work and schedules.
• Established positive working relationships with co-workers, other departments, and management.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Maintained clear and open communication with team members and supervisors, supporting smooth daily operations.