Katherine Galea
White City
Summary
Dynamic retail manager with extensive experience at Men’s Wearhouse, excelling in customer service and problem-solving. Proven track record of enhancing customer satisfaction through effective staff training and maintaining optimal inventory levels. Recognized for fostering a positive work environment and implementing efficient operational procedures to drive sales and improve store performance.
Overview
23
23
years of professional experience
Work History
Store Manager
Men’s Wearhouse
Medford, OR
07.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Retail Manager
AT&T
Medford, OR
01.2002 - 03.2015
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Education
GED -
National Training Institute Computer Service Techn
Sacramento, CA06.2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
Store of the year in sales and year over year growth and customer satisfaction.
Timeline
Store Manager
Men’s Wearhouse
07.2016 - Current
Retail Manager
AT&T
01.2002 - 03.2015
GED -
National Training Institute Computer Service Techn