Katherine Galea
White City
Summary
Dynamic retail manager with extensive experience at Men’s Wearhouse, excelling in customer service and problem-solving. Proven track record of enhancing customer satisfaction through effective staff training and maintaining optimal inventory levels. Recognized for fostering a positive work environment and implementing efficient operational procedures to drive sales and improve store performance.
Overview
23
23
years of professional experience
Work History
Store Manager
Men’s Wearhouse
07.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Retail Manager
AT&T
01.2002 - 03.2015
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Education
GED -
National Training Institute Computer Service Techn
Sacramento, CA06.2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
Store of the year in sales and year over year growth and customer satisfaction.
Timeline
Store Manager
Men’s Wearhouse
07.2016 - Current
Retail Manager
AT&T
01.2002 - 03.2015
GED -
National Training Institute Computer Service Techn
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