Katherine Garcia
Suffolk,NY
Summary
Looking to be part of an innovative team that reaches beyond the normal process to improve experiences in company culture. To be able to implement leadership and knowledge in order to create a successful and positive team environment in which I can drive results and contribute to the goals we all strive to accomplish.
Overview
9
9
years of professional experience
Work History
Litigation Examiner
GEICO
10.2016 - Current
- Conducting investigations to determine coverage and liability for claims involving serious injury
- Evaluating, negotiating efficiently, and settling claims for damages
- Maintaining a pending diary of claims/cases
- Provide service and support to insureds that have become defendants in lawsuits and guide them through the litigation process
- Travel to attend trials and other litigation process events
- Attend mediations and arbitrations in attempt to settle cases
- Working closely and communicating efficiently with counsel in order to meet any outstanding parts in litigation process
- Scheduling independent medical examinations to assist with discovery
- Exchanging medical records and exams with handling counsel
- Reading, reviewing medical records in order to fairly evaluate cases
Bodily Injury Examiner
GEICO
10.2016 - Current
- Conducting investigations to determine coverage and liability for claims involving any injury
- Evaluating, negotiating efficiently, and settling claims for damages with both claimants directly and represented claimants (property damage and bodily injury)
Liability Adjuster
GEICO
10.2016 - Current
- Servicing insureds through the process of an accident
- Negotiating liability mainly with adverse carriers in comparative negligence cases
Claims Service Representative
GEICO
10.2016 - Current
- Handling a vast amount of phone call (call center environment)
- Providing service and guidance to insureds with new losses
- Directing claim to the adequate adjuster to handle if needed
- Focusing on providing a lot of support to insureds during tough and unfamiliar processes
Claims / Customer Service Representative
American Specialty Health
09.2015 - 08.2016
- Handling phone call and e-mail inquiries to assist customers with questions and concerns referring to their health benefits specifically wellness programs (call center)
- Explaining to customers their benefits and providing positive enthusiasm and support for customers to also use benefits available
Education
Undergrad - Business Management
Long Island University
Old Brookville, NYSkills
- Bilingual (fluent)
- MS Applications
- Quickbooks
- Webex Systems
- Cisco Phones
- Social Media Savvy
Languages
Spanish
Native or Bilingual
Timeline
Litigation Examiner
GEICO
10.2016 - Current
Bodily Injury Examiner
GEICO
10.2016 - Current
Liability Adjuster
GEICO
10.2016 - Current
Claims Service Representative
GEICO
10.2016 - Current
Claims / Customer Service Representative
American Specialty Health
09.2015 - 08.2016
Undergrad - Business Management
Long Island University
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