Mandy Hullett
Bonaire,GA
Summary
Experienced bodily injury adjuster with 5 years in litigation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Detail-oriented with keen focus and exceptional analytical skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Litigation Examiner
GEICO
Macon, GA
11.2019 - Current
- An examiner’s role is the same as TCRII which is to investigate claims for coverage, liability and then handle damages and evaluate/negotiate injury claims
- In addition to those duties, however, the examiner will also be responsible for evaluating serious injuries, litigation management for lawsuits against our insured and the company as well as control file handling with Claims Home Office/Legal
- Manage claims where litigation has been filed against our insured and/or GEICO
- Evaluate and resolve serious/catastrophic injury claims
- Working along side counsel to obtain discovery, setup depositions with all expert witnesses and/or plaintiffs and defendants as needed, construct social media scrapes and surveillances as needed
- Trial authority meetings with management prior to any set trial dates
- Reviewing and resolving files within desk authority of $30,000.00 per file
- Achievements/accomplishments: Top performer since 2020; Named number 4 in the country for litigation adjusters in 2023; Named number 2 in the country for litigation adjusters in 2022; Named number 8 in the country for litigation adjusters in 2021; 100% file audits from 2019 – 2022; Held greater than 97% file audits from 2023 to current
Telephone Claims Representative II
GEICO
Macon, GA
08.2018 - 10.2019
- Accidents with insured or insured passenger injuries (1st and 3rd party)
- Identifying potential early settlements without records
- Investigating the validity of all claimed injuries
- Gathering medical information from providers and attorneys
- Evaluating specials submitted by a 3rd party claimant
- Negotiating bodily injury settlements with unrepresented claimants and attorneys
Administrative Assistant/Office Manager
First Glimpse
Macon, GA
02.2017 - 12.2018
- Maintaining all office services by organizing office operations and procedures
- Maintaining all schedules and appointments for ultrasound technicians
- Designing filing systems
- Controlling correspondence
- Monitoring clerical functions
- Reviewing and approving supply requisitions
- Ordering inventory
- Working from home including checking answering machines, emails, and social network
- Marketing and advertising products and services
- Accounts payable
- Ensuring all bookkeeping is correct and up to date
- Printing all images for each scan
- Excellent customer service skills
- IE: Response time decreased from 5 hours to less than 15 minutes on average.
Telephone Claims Representative I
GEICO
Macon, GA
06.2017 - 08.2018
- Reviewing and investigate coverage, liability, and damages for each new claim
- Determining comparative negligence percentage and negotiating with Interested Parties or other insurance company
- Investigate and processed automobile insurance claims
- Analyzed data, photographs, statements, and accident reports to determine liability
- Taking recorded interviews from Insureds, Owners, Drivers, and Witnesses and injured parties
- Making timely follow-up contacts with all interested parties while maintaining great customer service on all calls
- Making medical payments and reserving for first party coverages.
Practical Nurse
Middle Georgia Women’s Health Practice, LLC
Warner Robins, GA
01.2010 - 01.2017
- Recorded and updated patients’ medical information and vital signs and inputting in computer system
- Maintained accurate, detailed reports and records
- Administered medications and injections prescribed by physician
- Wrote prescriptions at physician’s request
- Monitored, recorded, and reported symptoms and changes in patients’ conditions
- Monitored all aspects of patient care, including diet and physical activity
- Prepared patients for, and assisted with, examinations and treatments
- Assisted physician in all outpatient procedures, including ultrasounds
- Provided basic wound care including cleaning and removal of staples
- Consulted with drug representatives regarding issues and concerns relevant to the practice
- Worked with insurance companies as patient advocate.
Education
Bachelors Business Management & Information Technology -
Macon State College
01.2013
Middle Georgia Technical College
01.2008
Associates Biology -
Valdosta State University
01.2006
Skills
- Claims management
- Claims resolution
- Litigation management
- Customer service
- Critical thinking
- Negotiations
- Coverage excess reviews
- Settlement conferences
- Mediation
- Trials
- Liability and coverage investigation
- Operating all Microsoft software
- Claims investigations
- Confidentiality
- Mitigation skills
- Legal Compliance
- Records evaluation
Certification
Adjuster license, active, 02/28/26
Sensitivity
General/Internal
Personal Information
Title: PN, BSN
Timeline
Litigation Examiner
GEICO
11.2019 - Current
Telephone Claims Representative II
GEICO
08.2018 - 10.2019
Telephone Claims Representative I
GEICO
06.2017 - 08.2018
Administrative Assistant/Office Manager
First Glimpse
02.2017 - 12.2018
Practical Nurse
Middle Georgia Women’s Health Practice, LLC
01.2010 - 01.2017
Bachelors Business Management & Information Technology -
Macon State College
Middle Georgia Technical College
Associates Biology -
Valdosta State University