Ahsan Aziz
Katy,TX
Summary
Results-driven Claims Adjuster with extensive expertise in managing confidential litigation claims. Adept at investigating, evaluating, and efficiently settling bodily injury claims. Proven ability to identify fraudulent activities and analyze complex data while collaborating effectively with legal counsel and investigators to gather critical information for claim processing. Dedicated customer service professional excelling in oral and written communication, active listening, and analytical problem-solving. Committed to enhancing customer experiences through service-oriented behaviors, a keen understanding of client needs, and delivering tailored solutions that foster loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Litigation Examiner
GEICO, Government Employees Insurance
03.2015 - 10.2025
- Conducted comprehensive examinations of insurance policies to ensure compliance and accuracy.
- Evaluated complex claims and determined appropriate resolutions within established guidelines.
- Collaborated with legal teams to assess liability and establish defense strategies.
- Performed comprehensive investigations to gather evidence supporting claim validity.
- Negotiated settlements, ensuring fair compensation for all parties involved.
- Reviewed policy coverage by examining insurance contracts and establishing applicability of particular provisions for each claim.
- Coordinated efforts with private investigators and attorneys on compiling evidence, witness statements, and necessary documentation for trial.
- Evaluated liability detailed in coverage and analyzed documentation from police and healthcare providers to ascertain damages incurred.
Assistant Manager
CVS Pharmacy
05.2012 - 02.2020
- Facilitated daily store operations, ensuring optimal inventory management and exceptional customer service.
- Collaborated with team to implement promotional strategies, enhancing product visibility and customer engagement.
- Addressed customer inquiries and swiftly resolved issues, enhancing positive shopping experiences.
- Enforced loss prevention strategies resulting in substantial decline in shrinkage levels.
- Recruited, hired, and trained new employees to ensure readiness for delivering exceptional customer service from day one.
- Managed location operations through effective opening and closing procedures while overseeing shift transitions to enhance operational strategies and optimize business success.
- Oversaw inventory control processes to restore back stock control costs and sustain sales floor levels to meet customer needs.
- Oversaw vendor partnerships to guarantee on-time deliveries, high-quality merchandise, and advantageous conditions for the store.
Manager
The UPS Store
02.2008 - 05.2012
- Ensured product quality by inspecting finished products before packaging and shipping.
- Performed binding, shrink-wrapping, and collating tasks before packaging and dispatching final products.
- Oversaw daily operations, maintaining high standards of service and customer satisfaction.
- Guided team performance with targeted training and mentorship to streamline workflow
- Implemented process improvements, enhancing efficiency in shipping and packaging services.
- Elevated customer satisfaction by swiftly resolving disputes while maintaining open communication and ensuring high-quality service delivery.
Education
Associate of Science - Finance
Dallas College
Dallas, TX12-2021
Skills
- Claims evaluation
- Casualty and property loss
- Client support
- Risk management
- Analytical problem-solving
- Legal documentation review
- Patient record management
- Skilled in multitasking
- Negotiation expertise
- Conflict resolution
- Operational management
- Regulatory compliance
Certification
- Licensed Insurance Examiner- Exp 05-31-2027
Timeline
Litigation Examiner
GEICO, Government Employees Insurance
03.2015 - 10.2025
Assistant Manager
CVS Pharmacy
05.2012 - 02.2020
Manager
The UPS Store
02.2008 - 05.2012
Associate of Science - Finance
Dallas College