Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Holly Johnson

Holly Johnson

Summary

Dynamic professional with a proven track record at GEICO, excelling in claims processing and data verification. Recognized for enhancing workflow efficiency and reducing processing time. Strong communicator and critical thinker, adept at maintaining confidentiality while delivering exceptional customer service and support in high-pressure environments.

Overview

21
21
years of professional experience

Work History

Litigation and Fatality Claims Examiner

GEICO
06.2000 - 08.2014
  • Reviewed claims documentation for accuracy and completeness.
  • Assisted in processing claims using industry-standard software tools.
  • Analyzed claim data to identify discrepancies and required follow-up actions.
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Maintained current knowledge of industry developments, regulations, and best practices through continuous professional development activities.

Marketing Director

Macon Symphony Orchestra/Macon Arts Alliance
05.1999 - 06.2000
  • Developed and executed comprehensive marketing strategies to enhance brand visibility and market share.
  • Analyzed market trends and consumer behavior to identify new opportunities for product positioning and growth.
  • Oversaw the creation of high-quality content for various platforms, ensuring consistency in brand messaging and tone.
  • Built strong relationships with industry professionals and influencers.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.

Media Buyer

Lavery & Co
01.1997 - 05.1999
  • Developed and executed targeted media buying strategies across multiple platforms.
  • Analyzed market trends to optimize advertising spend and enhance campaign performance.
  • Collaborated with creative teams to ensure alignment between media placements and brand messaging.
  • Managed relationships with vendors to secure favorable rates and placement opportunities.
  • Monitored campaign performance metrics, adjusting tactics for maximum ROI.

Traffic Assistant

WMAZ TV Ch13
02.1994 - 05.1997
  • Supported sales team by preparing and organizing commercial documents and contracts.
  • Assisted in market research to identify potential business opportunities and client needs.
  • Streamlined reporting processes, improving the accuracy and efficiency of sales data analysis.
  • Maintained positive client relationships through regular communication and excellent customer service.
  • Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues.

Education

Associate of Science - Business Management

Middle Georgia State University
Macon, GA
06-2016

High School Diploma -

Warner Robins High School
Warner Robins, GA
05-1987

Skills

  • Claims processing
  • Verbal communication
  • Data verification
  • Liability and coverage
  • Healthcare procedures
  • Computer skills
  • Claims evaluation
  • Decision-making
  • Customer service and support
  • Payment processing
  • Critical thinking
  • Claims
  • Team leadership
  • File and record management

Languages

English
Full Professional

Interests

  • Volunteer Work
  • Participating in fundraising events to support local charities, schools, or community projects
  • Regularly practice mindfulness and meditation for overall wellness
  • Music
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Community Cleanup
  • Cooking
  • I enjoy helping others and giving back to the community
  • Offering time and support to shelters for the homeless, women, and animals
  • Getting involved in local advocacy groups to promote positive change in the community
  • Avid Reader
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Reading
  • Fundraising Events
  • I enjoy cooking for friends and family gatherings
  • Volunteering at community kitchens and food-related charities
  • Homelessness Outreach
  • Personal Development and Self-Improvement

Timeline

Litigation and Fatality Claims Examiner

GEICO
06.2000 - 08.2014

Marketing Director

Macon Symphony Orchestra/Macon Arts Alliance
05.1999 - 06.2000

Media Buyer

Lavery & Co
01.1997 - 05.1999

Traffic Assistant

WMAZ TV Ch13
02.1994 - 05.1997

Associate of Science - Business Management

Middle Georgia State University

High School Diploma -

Warner Robins High School

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