Chris Gonzalez

• Current Role: Litigation Examiner. Handle complex claims in suit. Mostly AOB cases, for EMS contractors. Always provide excellent customer service, assist our insureds and or Attorneys, regarding claim status. Settle claims when needed, I'm always willing to learn and grow within the company. Gather as much knowledge and learn the policy. Experience in handling claims, first party claims, litigation claims and EMS & Mold remediation services. Worked various claims throughout my carrier. Current 620 FL adjusters license.
• Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
• Negations skills.
• Xactimate
• Customer Service
• Team player
• Positive attitude
• Claims Handling
• Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
• Researched claims and incident information to deliver solutions and resolve problems.
• Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
• Negotiated settlements with claimants'' attorneys when needed, achieving favorable outcomes for both parties while minimizing costs.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.

Counter sales and team lead. Helped in deliveries, driving 26ft Box Truck. Pool products, heaters, pool supplies and more. Warehouse duties

• Participated in safety meetings to reinforce the importance of workplace safety protocols among the team members.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
• Delivered superior customer service to retain existing customers and attract future customers.
• Helped in warehouse duties.
• Packing and Receiving
• Team player role

• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Helped throughout the warehouse, organizing.
• Obtained signatures from customers upon delivery of goods.
• Forklift Certified.

Assist our customers regarding their clothing.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Cashier experience
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.