Katherine Garcia
Philadelphia,PA
Summary
Resilient Assistant Director proactively meets and exceeds tasks within deadline. Resolves issues using hands-on solutions with deep understanding of successful business practices. Known for dynamic leadership and support. Accomplished Assistant Director combines cross-functional competencies in operations planning, customer retention and financial management to develop and coach staff while interfacing with executives. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
ASSISTANT DIRECTOR
Center for Family Services/Juntos Program
Camden, New Jersey
07.2023 - Current
- Provides supervision of Residential Care Providers
- Assures the continuing training and development of program staff
- Assigns staff work schedules and makes appropriate changes when indicated
- Assists residential counselors in providing life skills education, counseling, and other service delivery areas
- Coordinates recreation and physical education activities for the youth
- Coordinates appointments with medical consultants and ensures all over-the-counter and prescription medications are on hand and correctly administered
Coach/Team Leader
Community Behavioral Health
Philadelphia, PA
03.2020 - 03.2023
- Helps the High-Fidelity Wraparound Team understand the training topics and develop an understanding of how to apply what they have learned through the structured professional development plan.
- Track each team member's certification and use a professional development plan to assist each member in mastering their role's core competencies.
- Review cases at least once, but often twice, per week.
- The coach may also carry a small caseload of up to two families.
- Created a culture of good sportsmanship, cooperation, and responsibility among athletes and coaching staff.
- Coordinated travel arrangements and logistics for the team's away games and tournaments.
- Advocated for the team's needs and interests with school administration and sports organizations.
High Fidelity WRAPAROUND BILINGUAL facilitator
Community Behavioral Health
Philadelphia, PA
10.2017 - 01.2020
- Ensuring that the phases and related activities of the High-Fidelity Family Teams process are completed
- Collaborating with the youth and their family to engage them in the High-Fidelity family Teams process and help them to identify and express their needs
- Collaborating with the team, providing services and support to the youth and family, and managing the team process
- Ensuring that the team’s mission, goals, and plan address the youth and family's needs
- Monitor the plan's implementation and communicate frequently with the youth and family to identify any emerging needs that may need to be added
- Teaching and transferring activities to the youth, family, and natural supports by building and monitoring the youth and family’s self-efficacy
- Assisting the youth and family in identifying and strengthening their natural and social support system
- Monitoring satisfaction of all team members while strengthening and maintaining engagement
- Ensuring that the High-Fidelity Family Team principles are upheld and the theory of change components are met
Methadone counselor
Golman Clinic
Philadelphia, PA
04.2014 - 10.2017
- Conduct patient assessment and evaluation; develop and implement patient treatment plans
- Provide case management services for patients
- Prepare individual group sessions as necessary
- Submit reports as required
- Participate in clinical staffing and team meetings
- Make referrals to appropriate resource agencies
- Provide feedback to resource agencies
- Provide crisis intervention if needed
- Participate in staff development activities
- Assist in training and education of other staff members, interns, and student
Counselor
Casa de Consejeria
Philadelphia, PA
03.2010 - 01.2013
- Provided behavior modification by conducting sessions that will allow the patient to better cope with substance abuse problems
- Facilitate psycho-education group sessions that focused on social issues
- Conducted O/P and IOP intake, which consisted of BHSI assessments, PCPC, and progress notes
- Managed BHSI assessments to provide patients with health coverage
- Provided resources for employment, educational, and health resources
- Review and evaluate clients' progress regarding measurable goals described in treatment and care plans
- Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program
- Plan or implement follow-up or aftercare programs for clients to be discharged from treatment programs
- Assess individuals' drug dependency by collecting and analyzing urine samples
- Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes
- Participate in case conferences or staff meetings
Administrative Assistant /Recruiter
Community Career Builders
Philadelphia, PA
08.2010 - 10.2010
- Office support to executives and managers
- Answer phone calls and direct calls to appropriate parties or take messages
- Typing and distributing correspondences
- Maintaining flies, proofreading, answering phones
- Create materials for presentations, greeting customers
- Recruiting customers to the program by educating them with information that describes the type of services
- Provided orientations with recruited students
Assistant Counselor (Practicum)
Fresh Start
Philadelphia, PA
02.2010 - 05.2010
- Conducted group sessions with female residents at a recovery house for women
- Provided intake assessments
- Practice record keeping, which consists of the patient’s medical, mental, and behavioral status
- Conducted weekly urinalysis, which was observed
Assistant Group Supervisor
Brightside Academy Day Care
Philadelphia, PA
03.2004 - 09.2008
- Formulated and implemented lesson plans
- Provided daily notes that were based on a child’s behavior progress, learning progress, and daily activities, which consist of living skills
- Supervised a caseload of 10 children and provided observation notes that determined the child’s developmental growth
- Conducted meetings with parents to discuss the child’s progress and implemented team support to meet the child’s needs
Housekeeping Supervisor
ABM-Cleaning Company
Philadelphia, PA
03.2003 - 03.2004
- Supervise employees in the daily process of cleaning vacant guest rooms
- Ensure all common areas are clean and represent the standards of the hotel
- Train new employees on the duties and responsibilities of the department
- Evaluate team member performance and adjust training based on the stadium’s needs
- Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable
- They are our priority - securing return stays when guests are in the area
- Inspect all vacant, ready, and clean rooms daily to ensure corporate standards are met or always exceeded, offering the best possible presentation to our guests
- Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns
- Maintain positive control of all hotel supplies/equipment, minimizing theft and misuse
- Responsible for inventory control items in guest rooms
- Replace/repair as needed
Education
Master of Science - Social Work
West Chester University of Pennsylvania
West Chester, PA05-2023
Bachelor of Science - Behavioral Health
Alvernia University
Reading, PA05-2017
Associate of Arts - BHHS
Community College of Philadelphia
Philadelphia, PA05-2011
High School Diploma -
Tomas A. Edison
Philadelphia, PA06-1998
Ph.D. - Social Work
Walden University
Minneapolis, MNSkills
- Strategic planning
- Creative direction
- Strategic projects
- Financial administration
- Negotiation
- Program coordination
- Task delegation
Certification
- Addiction Studies
- Human Services
Timeline
ASSISTANT DIRECTOR
Center for Family Services/Juntos Program
07.2023 - Current
Coach/Team Leader
Community Behavioral Health
03.2020 - 03.2023
High Fidelity WRAPAROUND BILINGUAL facilitator
Community Behavioral Health
10.2017 - 01.2020
Methadone counselor
Golman Clinic
04.2014 - 10.2017
Administrative Assistant /Recruiter
Community Career Builders
08.2010 - 10.2010
Counselor
Casa de Consejeria
03.2010 - 01.2013
Assistant Counselor (Practicum)
Fresh Start
02.2010 - 05.2010
Assistant Group Supervisor
Brightside Academy Day Care
03.2004 - 09.2008
Housekeeping Supervisor
ABM-Cleaning Company
03.2003 - 03.2004
- Addiction Studies
- Human Services
Master of Science - Social Work
West Chester University of Pennsylvania
Bachelor of Science - Behavioral Health
Alvernia University
Associate of Arts - BHHS
Community College of Philadelphia
High School Diploma -
Tomas A. Edison
Ph.D. - Social Work
Walden University
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