Katherine Garlington
Leesburg,VA
Summary
Responsible employee committed to being friendly with all guests or members and efficiently coordinating all services. Personable employee with 1 year of experience of member satisfaction and interaction, assisting at sales counter, and enforcing facility rules and regulations. Hardworking and efficient individual proficient in presenting information one-on-one and in small groups. Excellent communication and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Golf Cart Attendant
Lansdowne Resort
08.2022 - Current
- Customer Service Excellence: Provided exceptional customer service to golf course members and guests by assisting with the transportation of golf bags, equipment, and guests to and from designated areas.
- Cart Maintenance: Maintained cleanliness and organization of golf carts, ensuring they were properly stocked with supplies such as scorecards, pencils, and towels.
- Staging Area Management: Managed the staging area efficiently, ensuring that golf carts were readily available for incoming players and in good working condition.
- Effective Communication: Communicated effectively with golfers to address any concerns or requests promptly and professionally.
Hostess
Lansdowne Resort - Piedmonts Restaurant
11.2022 - 03.2023
- Operations Management: Successfully managed front-of-house operations as a Hostess, ensuring smooth seating arrangements and timely customer service.
- Communication Excellence: Demonstrated exceptional communication skills by greeting guests warmly, providing menus, and effectively handling inquiries and special requests.
- Team Collaboration: Maintained a professional and welcoming atmosphere by coordinating with servers, kitchen staff, and management to ensure guest satisfaction.
- Problem Solving: Adapted quickly to high-pressure situations, such as handling large crowds or resolving customer concerns, to maintain a positive dining experience.
- Task Flexibility: Contributed to team efforts by assisting with various tasks, including bussing tables, refilling condiments, and supporting other staff members as needed.
Lifeguard Manager
Crystal Aquatics
05.2020 - 09.2022
- Surveillance: Vigilantly monitor pool areas to ensure the safety of patrons, identifying potential hazards and taking preventive action.
- Emergency Response: Execute swift and effective rescue operations in the event of drowning or other emergencies, applying CPR and first aid techniques as necessary.
- Patron Assistance: Provide assistance and support to patrons, including answering inquiries, offering guidance on water safety, and administering basic first aid when needed.
- Maintenance: Perform routine maintenance tasks such as cleaning pool decks, testing water quality, and inspecting equipment to ensure optimal safety and hygiene standards.
- Team Collaboration: Collaborate with fellow lifeguards and facility staff to coordinate efforts, share information, and optimize overall safety and efficiency.
Guest Advocate (Cashier)
Target
11.2021 - 03.2022
- Problem Resolution: Successfully resolved customer complaints and concerns in a timely and professional manner, preserving customer satisfaction and company reputation.
- Cash Handling: Accurately processed cash, credit, and debit transactions using point-of-sale (POS) systems, maintaining balanced cash drawers throughout shifts.
- Customer Service: Provided friendly and courteous service to customers, addressing inquiries, resolving issues, and guiding them through the checkout process.
- Maintaining Cleanliness: Maintained cleanliness and organization of the checkout area and surrounding areas, ensuring a pleasant shopping environment for customers.
Education
No Degree - Accounting And Finance
University of Kentucky
Lexington, KY05.2027
High School Diploma -
Loudoun County High School
Leesburg, VA06.2023
Skills
- Customer service
- Communication skills
- Attention to detail
- Organization
- Time management
- Problem-solving
- Teamwork
- Flexibility/adaptability
- Multitasking
- Dependability
Certification
CPR and First Aid Certified
Timeline
Hostess
Lansdowne Resort - Piedmonts Restaurant
11.2022 - 03.2023
Golf Cart Attendant
Lansdowne Resort
08.2022 - Current
Guest Advocate (Cashier)
Target
11.2021 - 03.2022
Lifeguard Manager
Crystal Aquatics
05.2020 - 09.2022
No Degree - Accounting And Finance
University of Kentucky
High School Diploma -
Loudoun County High School
CPR and First Aid Certified
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