Nilutpola Sharma
Leesburg,VA
Summary
A total of Fifteen plus years in a leadership position in the Corporate world.
Dynamic educator for eight years with a proven track record at KinderCare Learning Centers, excelling in classroom management and relationship building. Enhanced student engagement through innovative lesson planning and interactive methods. Committed to fostering a supportive environment, effectively communicating with parents to track student progress and behavior.
Overview
21
21
years of professional experience
Work History
Teacher
KinderCare Learning Centers
03.2017 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed Opening and closing the School in the absence of the Director and Asst. Director
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Service Desk Manager
Cox Communications
01.2018 - 05.2023
- Developed a high-performing team by providing coaching, mentoring, and regular performance feedback.
- Developed IT policies and procedures that helped standardize processes across the organization for better consistency in service delivery.
- Implemented an effective knowledge management system for quicker issue resolution and increased productivity.
- Enhanced customer satisfaction with timely issue resolution and effective communication skills.
- Ensured all Support Desk Parameters were over 98%
- Ensured 100% compliance with HIPAA guidelines
Deputy General Manager
Bharti Airtel
10.2004 - 05.2015
- Collaborated with department heads to establish goals and work plans.
- Enhanced team productivity by providing ongoing coaching and mentoring to staff members.
- Increased customer satisfaction by addressing concerns promptly and implementing effective solutions.
- Managed multiple projects simultaneously while maintaining focus on meeting key milestones.
Education
Certificate - MAT
Virginia Department of Education
Virginia05-2025
Certificate - Virginia Annual Health & Safety Update Training
Virginia Department of Education
Virginia01-2025
Master of Arts - History
Gauhati University
Guwahati, Assam, India08-1994
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Event Planning & Management
Languages
English
Full Professional
Spanish
Limited Working
Hindi
Full Professional
Bengali
Full Professional
Urdu
Limited Working
Assamese
Native or Bilingual
Timeline
Service Desk Manager
Cox Communications
01.2018 - 05.2023
Teacher
KinderCare Learning Centers
03.2017 - Current
Deputy General Manager
Bharti Airtel
10.2004 - 05.2015
Certificate - MAT
Virginia Department of Education
Certificate - Virginia Annual Health & Safety Update Training
Virginia Department of Education
Master of Arts - History
Gauhati University
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