Katherine Gifford

Currently Average: 32 Hours a Week

• Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
• Brewed and served coffee, tea and other non-alcoholic drinks to variety of customers according to company standards.
• Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
• Kept product inventory stocked during times of customer congestion and high demand.
• Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from numerous callers seeking information.
• Assisted coworkers and staff members with special tasks on daily basis.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Placed books on proper shelves when returned to circulation.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Answered questions from patrons and helped to find desired materials.
• Gained strong understanding of various methods for cataloging books and other materials.
• Helped children select appropriate reading level library books.