Katherine Girtman
Dover,DE
Summary
Dynamic General Manager with a proven track record at Residence Inn Dover, driving operational excellence and strategic growth. Expert in budgeting and cost control, while fostering employee loyalty through effective training and coaching. Achieved significant business growth by implementing innovative marketing strategies and enhancing customer relations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Holiday Inn Express & Suites Rehoboth Beach
05.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Residence Inn Dover
11.2022 - 05.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
Assistant General Manager
Residence Inn Dover
05.2022 - 11.2022
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee evaluations, and contract details.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Front Office Manager
Residence Inn Dover
09.2021 - 05.2022
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Director of Music
Mitchell County Schools
01.2018 - 06.2021
- Monitored student progress based on detailed weekly lesson plans and assessments.
- Assessed musicians and assigned instruments and parts for songs and concerts.
- Inventoried, maintained, repaired, and purchased new instruments and gear for department.
- Planned eight concerts yearly and marketed concerts to students, parents and general public.
- Used technology in classrooms to integrate technology and multimedia tools into art lessons and enhance student learning.
- Communicated with parents to maintain regular communication about student progress and any concerns.
- Evaluated and graded students' class work, performances, projects, assignments and papers.
- Provided extra instruction and support to offer additional support to struggling students and encourage success in art subjects.
- Attended department meetings and collaborated with other fine arts teachers.
- Passionate about learning and committed to continual improvement.
Rental Property Manager
Dairy House Inc
01.2013 - 06.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Restaurant Owner
Dairy House Inc
01.2013 - 10.2019
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Recruited, hired, and trained talented staff to fill vacancies.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed payroll, daily deposits, and cost controls.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Supervised daily activities of restaurant and fifteen employees.
Education
Bachelor of Arts - Music
Mars Hill University
Mars Hill12-2017
Skills
- Branding
- Advertising and marketing
- Sales
- Operations Management
- Product analysis
- Purchasing
- Organizational development
- Strategic planning
- Business administration
- Budgeting and cost control
- Training and coaching
- Account management
Accomplishments
Five-Star Chamber Member with the Central Delaware Chamber of Commerce.
Certification
- Food Safety Manager Certification
- Connect U General Manager Certification
- Ready Set Sell! Certification
Timeline
General Manager
Holiday Inn Express & Suites Rehoboth Beach
05.2025 - Current
General Manager
Residence Inn Dover
11.2022 - 05.2025
Assistant General Manager
Residence Inn Dover
05.2022 - 11.2022
Front Office Manager
Residence Inn Dover
09.2021 - 05.2022
Director of Music
Mitchell County Schools
01.2018 - 06.2021
Rental Property Manager
Dairy House Inc
01.2013 - 06.2021
Restaurant Owner
Dairy House Inc
01.2013 - 10.2019
Bachelor of Arts - Music
Mars Hill University
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