KATIE GLASGOW

Managed a nationwide portfolio of 120+ independent bookstore and educational wholesaler accounts, driving seasonal frontlist sell-in, backlist growth, and special market opportunities.

Oversaw national account for Books-A-Million, including title metadata coordination and uploads, ordering strategy, backlist review management, cooperative advertising approvals, and retailer relationship management.

Developed and executed sales strategies to increase visibility and sell-through for publisher titles across both retail channels.

Maintained extensive knowledge of publisher catalogs, authors, market trends, and competitive titles to deliver tailored account presentations and maximize sales opportunities.

Built and maintained strong relationships with bookstore buyers, wholesalers, and publishing partners through proactive communication and responsive client service.

Analyzed sales data and generated weekly and monthly reports to identify trends, improve account performance, and recommend targeted ordering strategies.

Collaborated cross-functionally with publisher, marketing, and operations teams to resolve account issues, support promotional initiatives, and improve customer satisfaction.

Assisted accounts with event orders, B2B requests, returns management, discount resolution, and time-sensitive customer service needs.

Mentored and trained new sales representatives on account management processes, publishing systems, and sales strategy best practices.

Supported merchandising initiatives and seasonal promotions to improve title discoverability and retailer engagement.

Managed seasonal frontlist and weekly bakclist purchasing for adult and children’s titles through publishers and wholesalers to maintain inventory aligned with customer demand and market trends.

Maintained purchase orders and inventory records within the store POS system while supporting returns processing and stock management initiatives.

Built vendor relationships to secure competitive pricing, favorable terms, and timely fulfillment for store inventory needs.

Monitored sales performance, inventory movement, and consumer buying patterns to inform purchasing decisions and improve sell-through.

Collaborated with store leadership to identify merchandising opportunities, optimize inventory selection, and support overall sales goals.

Researched and onboarded new publishers, wholesalers, and vendors to diversify inventory offerings and strengthen purchasing operations.

Assisted customers with title recommendations, special orders, and personalized service while contributing to a strong in-store customer experience.