Katherine Gorman
Aurora
Summary
Goal-oriented professional with expertise in CRM software, known for enhancing client experiences through effective communication and problem-solving. Proven ability to streamline processes and drive customer satisfaction.
Overview
3
3
years of professional experience
Work History
Client Experience Representative
BRYCER
Lisle, IL
11.2025 - Current
- Facilitated effective communication between clients and internal teams to enhance client satisfaction.
- Assisted in resolving client inquiries promptly.
- Maintained accurate client records using CRM tools, enhancing data integrity and access for team members.
- Monitored client feedback and identified areas for service enhancement to support continuous improvement initiatives.
- Collaborated with cross-functional teams to streamline processes, ensuring efficient client onboarding experiences.
Customer Service Representative
AT&T
Aurora, IL
07.2024 - 11.2025
- Resolved customer inquiries and issues through effective communication and active listening.
- Utilized CRM software to track interactions and ensure accurate documentation of customer requests.
- Handled escalated customer complaints with professionalism, ensuring timely resolutions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Senior Beauty Advisor
Sephora
Naperville, IL
04.2023 - 07.2024
- Delivered personalized skincare and makeup consultations to enhance customer satisfaction and loyalty.
- Developed strategic merchandising displays to optimize product visibility and drive sales performance.
- Fostered strong relationships with clients through follow-up communications, enhancing retention rates.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
Paralegal - Law
Waubonsee Community College
Sugar Grove, IL10-2021
Associate of Science - Medical Assisting
Rasmussen College
Aurora, IL05-2014
Skills
- Proven ability to execute structured expansions and sales
- CRM software expertise
- Skilled relationship-builder and sales background, who can influence at all levels
- Proactive and highly motivated by goals and a strong work ethic
- Comfortable with travel, has TSA Precheck
- Strong presenter and confident communicator
Timeline
Client Experience Representative
BRYCER
11.2025 - Current
Customer Service Representative
AT&T
07.2024 - 11.2025
Senior Beauty Advisor
Sephora
04.2023 - 07.2024
Paralegal - Law
Waubonsee Community College
Associate of Science - Medical Assisting
Rasmussen College