Collaborative and client-centric leader with a proven track record of over 13 years in delivering excellent customer service and thriving in fast-paced environments. Excels at encouraging motivation, providing support, coaching, and adapting training methods to cater to different personality and learning styles. Exceptional verbal and written communication skills for effective conveyance of information and building strong relationships with clients and colleagues.
Supported the development of offshore staff through comprehensive training.
Coordinated and prioritized simultaneous requests across various systems.
Supported cross-functional teams in backlog reduction.
Involved in special projects led to valuable experiences.
Surpassed predefined goals with sustained quality output.