Summary
Overview
Work History
Education
Skills
Honors And Achievements
Timeline
Generic

Mackenzie Porter

Jacksonville

Summary

Collaborative and client-centric leader with a proven track record of over 13 years in delivering excellent customer service and thriving in fast-paced environments. Excels at encouraging motivation, providing support, coaching, and adapting training methods to cater to different personality and learning styles. Exceptional verbal and written communication skills for effective conveyance of information and building strong relationships with clients and colleagues.

Overview

13
13
years of professional experience

Work History

Client Experience Representative

Unum
11.2021 - Current

Supported the development of offshore staff through comprehensive training.

Coordinated and prioritized simultaneous requests across various systems.

Supported cross-functional teams in backlog reduction.

Involved in special projects led to valuable experiences.

Surpassed predefined goals with sustained quality output.

Server, To-Go and Delivery, Hostess

Outback Steakhouse
06.2012 - 05.2022
  • Creating memorable dining experiences
  • Demonstrated ability to manage several responsibilities concurrently, offering support to team members in challenging situations.
  • Led and mentored team to enhance skills and productivity.
  • Initiated leadership involvement during intricate issue management.
  • Thorough review of all orders and process for continuity and good customer experience
  • Managed team workflow and responsibilities for optimal operation.
  • Provided solutions to unconventional challenges.

Associate, Key, Co-Manager

Journey’s Retail Store at Walnut Square Mall
10.2015 - 04.2017
  • Responsible for opening and closing the store
  • Completed bank deposits
  • Reviewed applications for all open positions
  • Responsible for completing all shipping, returns, and exchanges
  • Pull receipts and balance all purchases
  • Received inventory and managed the process of restocking accordingly
  • Followed protocols for shortages and overages

Overnight

Justice Retail Store at Hamilton Place Mall
05.2015 - 10.2015
  • Overnight organizing and rearranging of merchandise
  • Worked on advertisements of merchandise
  • Shifted inventory and completed restock of merchandise
  • Responsible for running the register and ensuring all purchases are completed correctly

Education

High School -

Ringgold High School

Chattanooga State College -

Chattanooga State College
01.2016

Dalton State College -

Dalton State College
01.2013

Skills

  • Customer & Relationship Management
  • Business Analysis
  • Problem Resolution
  • Effective Communication
  • Coaching
  • Team Building
  • Training & Development
  • Collaboration

Honors And Achievements

Outback employee of the month 3 times

Timeline

Client Experience Representative

Unum
11.2021 - Current

Associate, Key, Co-Manager

Journey’s Retail Store at Walnut Square Mall
10.2015 - 04.2017

Overnight

Justice Retail Store at Hamilton Place Mall
05.2015 - 10.2015

Server, To-Go and Delivery, Hostess

Outback Steakhouse
06.2012 - 05.2022

High School -

Ringgold High School

Chattanooga State College -

Chattanooga State College

Dalton State College -

Dalton State College
Mackenzie Porter