Katherine Gould
Spokane Valley
Summary
Legal professional equipped with in-depth knowledge of court procedures and administrative tasks. Proven ability to manage case files, assist in courtroom operations, and maintain confidentiality. Known for fostering teamwork and adaptability, consistently meeting evolving needs of court. Strong organizational and communication skills are key strengths.
Overview
10
10
years of professional experience
Work History
Court Clerk
Spokane County
06.2024 - Current
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
Patient Services Representative
Providence Health & Services
08.2023 - 05.2025
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
Tier 3 Technical Support Representative
Comcast
11.2017 - 06.2024
- Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations for internal process improvements and external client consultations.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Mentored junior technical support representatives, enhancing their problem-solving skills and product knowledge.
- Resolved long-standing technical issues impacting multiple users by conducting thorough investigations and collaborating with relevant departments.
- Served as a subject matter expert for specific products, providing specialized assistance to colleagues and customers alike.
- Decreased call resolution times for Tier 3 support by implementing efficient troubleshooting methods.
Care Team Lead
American Behavioral Health Systems
06.2015 - 10.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Radiology Tech
Spokane Community College
Spokane, WA06-2028
Bachelor of Science - Criminal Justice
Remington College
San Diego 06-2009
Skills
- Strong organization
- Data entry
- Court procedures
- Document preparation
- Court processes
- Legal Terminology Knowledge
- Calendar management
- Records management
- Dispute resolution
- Confidentiality
- Customer service
- Teamwork
- Multitasking
- Active listening
- Team collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of ten staff members.
- Collaborated with team of forty in the development of Cellular resolutions.
Timeline
Court Clerk
Spokane County
06.2024 - Current
Patient Services Representative
Providence Health & Services
08.2023 - 05.2025
Tier 3 Technical Support Representative
Comcast
11.2017 - 06.2024
Care Team Lead
American Behavioral Health Systems
06.2015 - 10.2017
Radiology Tech
Spokane Community College
Bachelor of Science - Criminal Justice
Remington College
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