Katherine Gray
Old Hickory,TN
Summary
To provide exceptional service to internal and external clients. To exceed expectations and to provide guarantees that I can overdeliver.
Overview
7
7
years of professional experience
Work History
Business Development commercial inspector
U.s. Pest Control
Nashville, Tn
10.2018 - 12.2020
- Primarily commercial inspection and sales; offered to service homes of clients after building relationships.
- Inspected homes and businesses for pest activity and entry points.
- Identified infestation signs and documented findings for pest control service plans.
- Recommended tailored treatment options based on inspection findings and site conditions to address specific pest issues.
- Reviewed sanitation practices and identified structural gaps contributing to pest activity, facilitating targeted remediation efforts.
- Coordinated with technicians on treatment timing and access needs.
- Documented all inspection results accurately in accordance with established guidelines.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Recommended improvements to the production process to facilitate quality control.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Informed clients about inspection results, enhancing their confidence in pest management solutions and fostering long-term relationships.
Business Developer
Express Professionals
Nashville, TN
11.2015 - 10.2018
- Manage territory to give support to accounts on retention of employees, wages, and safety audits. To review annual projections and add support within a budget. Gain new clients at a daily/weekly/monthly level. Hit my daily calls to generate opportunities in the pipeline. Ask power questions to uncover objections on a consultative level.
- Presented workforce services to hiring managers and decision-makers.
- Coordinated proposal materials for prospective clients, ensuring alignment with service offerings.
- Matched service offerings to client hiring needs.
- Engaged potential customers through targeted telephone and email outreach to effectively promote services.
- Manage territory to give support to accounts on retention of employees, wages, and safety audits. To review annual projections and how to add support within a budget. Gain new clients at a daily/weekly/monthly level. Hit my daily calls to generate opportunities in the pipeline. Ask power questions to uncover objections on a consultative level.
Counter Manager
Nordstrom
Nashville, TN
12.2013 - 09.2015
- Executed sales strategies at the counter to boost revenue. while maintaining SPH to achieve floor goals. Delivered exceptional service through private skincare consultations for high-end clientele. Built relationships with stylists to enhance client growth.
- Oversaw daily operations of the Nordstrom counter to ensure efficiency. operations and upheld luxury service standards.
- Led beauty advisors through daily selling and client support.
- Trained team members on product knowledge and brand presentation.
Education
High School Diploma -
Skills
- Client relationship management
- Attention to detail
- Clear action planning
- Uncovering needs
- Building relationships that provide leads
Timeline
Business Development commercial inspector
U.s. Pest Control
10.2018 - 12.2020
Business Developer
Express Professionals
11.2015 - 10.2018
Counter Manager
Nordstrom
12.2013 - 09.2015