Katherine Guizar-Gutierrez
Indianapolis,IN
Summary
Proven customer service expert with experience at McDonald's, adept in maintaining high standards of cleanliness and organization. Fluent in Spanish, I excel in verbal communication, ensuring customer satisfaction by efficiently managing tasks and collaborating effectively with team members. Demonstrated strong work ethic by enhancing customer experiences through friendly and quick service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Crew Member
McDonald's
01.2024 - 08.2024
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Crew Team Member
McDonald's
12.2022 - 04.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN06-2024
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- FLUENT IN Spanish
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Crew Member
McDonald's
01.2024 - 08.2024
Crew Team Member
McDonald's
12.2022 - 04.2023
High School Diploma -
Warren Central High School
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