Katherine Gunderson
Lindstrom,MN
Summary
Skilled Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Clinical Affairs Training Specialist III
RxSight
01.2022 - Current
- Train Physicians and staff on technology and best practices
- Communicate with sites to identify key on-site personnel, set proper expectations to ensure full site readiness to accept technology prior to customer onboarding
- Ensure staff supporting physicians are fully educated and trained on technology to full competence, enabling rapid adoption
- Oversee and manage Customer introduction, onboarding and ongoing training/educational activities to ensure full competence
- Ensure continuous procedure and training adherence for trained staff and physicians by conducting periodic audits on the effectiveness of the Clinical Training program
- Assist with customer complaint-handling and management, as applicable
- Assist with On-the-Job Training of new clinical applications personnel to ensure training effectiveness and competence to training standards
- Provide consistent clinical support to set expectations and properly educate and train customers with regards to patient evaluation/selection, RxLAL implantation as well as LDD treatments with a focus on patient safety, customer support and continuous improvement of the Clinical Training program
- Provide strategies and feedback for implementing clinical methodology to optimize results of RxSight technology
- Assist and/or lead troubleshooting efforts regarding unexpected clinically-relevant incidents; involving other members of the company for support and/or expertise as deemed appropriate
- Monitor and update the Training Portal regularly to ensure accurate reflection of CTS/customer activity as well as training readiness of each customer site
- Assist with clinical data collection, analysis and presentation as needed
- Significant clinical experience including planning of cataract surgery, refractions/biometry and associated device operations
- Ability to liaise with individuals of all levels, including surgeons, clinical staff, facility administrators, and sales personal
Senior/Lead Ophthalmic Technician Refractive and Diagnostic Unit
Phillips Eye Institute
11.2021 - 01.2022
- Complex work ups on various types of exams, manual refractions, accurate history and data collection, lensometry, pachymetry, tonometry
- Specialized testing- Ultrasound Biomicroscopy, Confocal Microscope, Pentacam, OCT, A-Scan/B-Scan, Vario, Cassini, CustomVue
- Assist M.D
- In LDD procedures
- Assist multiple surgeons with Lasik/PRK/PTK Procedures
- Multiple Laser calibration
- Skilled and certified laser Technician -Alcon, Visix, FS200, and Lensar
Ophthalmic Technician/ Lasik Assistant
North Suburban Eye Specialists
02.2018 - 10.2021
- Complex work ups on various types of exams, manual refractions, accurate history and data collection, lensometry, pachymetry, tonometry
- Specialized testing- Humphrey visual fields, IOL Master, topography, Pentacam, fundus photography, OCT, A-Scans, Zywave, Vario
- Phorcides trained, ability to analyze and plan refractive procedures
- Assist M.D
- Injections and procedures
- Scribe Duties when necessary
- Triage
- Assist with crosslinking and multiple studies
- Assist multiple surgeons with Lasik Procedures
- Instrument Sterilization
- Multiple Laser calibration
- Skilled and certified laser Technician- Alcon and Ziemer
Ophthalmic Surgical Technician/Scribe
VitreoRetinal Surgery
04.2016 - 02.2018
- Room and prepare patients, screen and successfully conduct pre-testing on multiple machines
- Manage inventory of supplies and medications, ordering as needed
- Ophthalmic Scribe-Responsible for compiling and recording accurate patient information, data, test results etc., and communicating necessary information to the physician
- Schedule and check in patients for appointments
- Provide customer service by answering phone questions and triaging calls
- Overnight on-call triaging
- Assist multiple surgeons at various hospitals with Retina surgical procedures
Ophthalmic Technician
University of Minnesota
10.2015 - 04.2016
- Visual acuities, manual refractions, history and data collection, tonometry, auto keratometry/ auto refraction, lensometry, pachymetry
- Managed inventory of supplies and medications, ordering as needed
- Responsible for compiling and recording accurate patient information, data, test results etc., and communicating necessary information to the physician
- Contact lens fitting and over refractions
- Managed physician schedules
Lead Ophthalmic Technician
Awad Eye Care
11.2012 - 10.2015
- Visual acuities, manual refractions, history and data collection, tonometry, auto keratometry/ auto refraction, lensometry, pachymetry
- Specialized testing- confocal microscope, Humphrey visual fields, IOL Master, topography, Pentacam, fundus photography, OCT, A-Scans
- Assisting the doctor with minor procedures
- Patient education
- Triaging
- Contact Lens fittings
- Insertion and Removal Training
- EMR
- Managing patient flow
- Managing the doctor’s multiple schedules
- Scheduling staff
- Helping in the optical and administrative areas of the clinic
- Helping to develop Crossing Linking program
- Assisting in Cross Linking procedures
- Contact lens fittings
- Developed trainings to ensure technician/staff knowledge and excellence
Education
AAS Degree -
Anoka Ramsey Community College
Coon Rapids, MN01.2001
Skills
- Decision-Making
- Client Retention
- Training Method Development
- Onboarding Programs
- Program implementation
- Strategic Planning
- Clear Communication
- Coaching and Mentoring
- Group Instruction
- Job training
Certification
- COT, Active 2019
- OSA, Active 2017
- COA, Active 2014
- BLS, 2021
- EMT, 2008
- ALS, 2008
Timeline
Clinical Affairs Training Specialist III
RxSight
01.2022 - Current
Senior/Lead Ophthalmic Technician Refractive and Diagnostic Unit
Phillips Eye Institute
11.2021 - 01.2022
Ophthalmic Technician/ Lasik Assistant
North Suburban Eye Specialists
02.2018 - 10.2021
Ophthalmic Surgical Technician/Scribe
VitreoRetinal Surgery
04.2016 - 02.2018
Ophthalmic Technician
University of Minnesota
10.2015 - 04.2016
Lead Ophthalmic Technician
Awad Eye Care
11.2012 - 10.2015
AAS Degree -
Anoka Ramsey Community College
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