Katherine Hart
Coffee Shop Supervisor, Real Estate Agent
Liberty Hill,TX
Summary
Organized and dependable candidate successful at managing a team in a fast-paced environment. Detail-oriented "people person" with strong communication skills and a focus on exceptional customer service and conflict resolution. Proactive and positive, focused on continuous improvement, and willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Real Estate Agent
eXp Realty
Austin, TX
10.2021 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and highlighting property features to increase sales chances.
- Reviewed market research data and made sales plans accordingly.
Supervisor
Perky Beans Coffee
Leander, TX
09.2022 - 03.2023
- Oversaw daily operations and staff to ensure high-quality customer service, a fully staffed and professional team, and a well-organized and efficient workspace in a high-volume environment.
- Hired and trained new staff members.
- Created weekly work schedules according to employee availability.
- Assessed product demand and created and adjusted periodic automatic replacement (PAR) levels accordingly.
- Took inventory, communicated with vendors, and placed orders to meet PAR levels.
- Identified and resolved ineffective practices to meet efficiency and profitability goals.
- Upheld quality standards while maintaining a positive work environment and ensuring customer satisfaction with strong communication, organizational, and time management skills.
Shift Leader
Perky Beans Coffee
Leander, TX
06.2022 - 09.2022
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and sanitary production areas to avoid violations, maximize efficiency, and provide high-quality customer service.
- Balanced cash drawer nightly and made daily bank deposits.
Barista
Perky Beans Coffee
Leander, TX
11.2021 - 06.2022
- Controlled line and crowd with quick, efficient service.
- Created personalized and high-quality beverages and food.
- Monitored supply levels and maintained customer areas.
Administrative Assistant
Law Office Of Don Hart
Liberty Hill, TX
12.2016 - 01.2020
- Took phone calls and facilitated communication between staff members and clients.
- Scheduled office meetings and client appointments.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Maintained a clean and sanitary office space
Education
Associate of Arts - Business Administration And Management
Austin Community College
Austin, TX 01.2019 - 06.2021
Skills
Work flow planning
Management information systems
Highly dependable
Strong customer service skills
Staff management
Performance Evaluations
Customer relations specialist
Timeline
Supervisor
Perky Beans Coffee
09.2022 - 03.2023
Shift Leader
Perky Beans Coffee
06.2022 - 09.2022
Barista
Perky Beans Coffee
11.2021 - 06.2022
Real Estate Agent
eXp Realty
10.2021 - Current
Associate of Arts - Business Administration And Management
Austin Community College
01.2019 - 06.2021
Administrative Assistant
Law Office Of Don Hart
12.2016 - 01.2020