Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Katherine Hartley

Sweeny,TX

Summary

Accomplished Franchise District Manager with a proven track record at Jack in the Box, adept in franchise development and operations oversight. Spearheaded initiatives that significantly enhanced customer service and satisfaction, while mentoring leaders and optimizing sales strategies. Demonstrates exceptional leadership and sales leadership skills, achieving notable performance improvements across multiple units. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated fast food professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Franchise District Manager

Jack in the Box
12.2020 - Current
  • Conducted regular audits of store operations to ensure adherence to established policies and procedures, identifying areas for improvement and implementing corrective action plans as necessary.
  • Facilitated open lines of communication between corporate leadership teams and franchise owners/operators addressing concerns and sharing best practices.
  • Ensured compliance with company policies, industry regulations, and legal requirements throughout all franchise locations under management supervision.
  • Implemented comprehensive training programs tailored specifically towards the needs of each individual store, increasing overall employee competency and efficiency.
  • Provided ongoing coaching and development to store managers, enhancing their leadership skills and ensuring high-quality service delivery.
  • Implemented standardized processes across all franchise locations, promoting consistency in service quality and customer satisfaction levels.
  • Increased employee retention rates by fostering a positive work culture that encouraged professional growth and development opportunities.
  • Analyzed sales data to identify trends, adjusting strategies as needed to maximize results in each market segment.
  • Spearheaded regional initiatives aimed at improving the overall customer experience, ultimately driving brand loyalty and repeat business.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Generated financial and operational reports to assist management with business strategy.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

General Manager

Jack in the Box
02.2020 - 12.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

General Manager

Jack in the Box
06.2019 - 02.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Assistant Manager

Jack in the Box
07.2008 - 02.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

High School Diploma -

Brazoswood High School
Freeport, TX
05.1986

Skills

  • Coaching and Mentoring
  • Sales Leadership
  • Operations Oversight
  • Franchise Development
  • Customer Service
  • Leadership skills
  • Goal Setting and Performance Metrics
  • Multi-unit management
  • Customer Relations
  • Leadership Development
  • Recruiting and Hiring
  • Staff Supervision
  • Policy Enforcement
  • Project Management
  • Sales Forecasts
  • Policies and Procedures
  • Performance Oversight

Timeline

Franchise District Manager

Jack in the Box
12.2020 - Current

General Manager

Jack in the Box
02.2020 - 12.2020

General Manager

Jack in the Box
06.2019 - 02.2020

Assistant Manager

Jack in the Box
07.2008 - 02.2012

High School Diploma -

Brazoswood High School

Similar Profiles

CREATE PROFILE
Katherine Hartley