Katherine Haun
Owosso,United States
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflow. Highly organized and committed to creating a welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
Wrought Iron Grill
06.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on the waitlist.
- Recorded available tables after seating each party using specialized seating software.
Education
History
University of Illinois Urbana-Champaign
Urbana, IL05.2027
Owosso High School
Owosso, MI05.2023
Skills
- Guest Flow
- Reservation Documentation
- High-Volume Dining
- Guest Inquiries
- Dining Crew Workflow Optimization
- Phone Inquiries
- Dining Room Monitoring
- Interactive Communication Skills
Accomplishments
- Rosa Parks Scholarship Foundation Recipient
- Zonta Club of Owosso Scholarship Recipient
Timeline
Hostess
Wrought Iron Grill
06.2022 - Current
History
University of Illinois Urbana-Champaign
Owosso High School
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