Summary
Overview
Work History
Education
Skills
References
Timeline
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Katherine Hepler

Riverside,CA

Summary

Customer service specialist with a background in communications, bringing over four years of experience in dynamic work environments. Proficient in handling customer inquiries and providing effective solutions both in person and over the phone. Known for excellent communication and time management capabilities.

Overview

10
10
years of professional experience

Work History

Baker

Crumbl Cookies
Riverside, CA
01.2025 - Current
  • Address customer inquiries through greeting and effective communication.
  • Deliver exceptional phone-based customer service to resolve issues promptly.
  • Provide customer service by answering questions about menu items or taking orders from customers.
  • Follow recipes' bake times accurately to ensure consistent product quality and taste.
  • Monitor product freshness and discard items that did not meet standards.
  • Engage with customers to provide information about baked products and specials.
  • Portion dough to ensure uniformity in baked goods.
  • Decorate cookies creatively with various frostings and toppings.
  • Ensure cleanliness of workstation by adhering to sanitation standards.
  • Prepare cookies for sale by packaging them in boxes efficiently.

Hostess

El Torito
Riverside, CA
01.2025 - 03.2025
  • Greeted guests promptly upon arrival to ensure a welcoming atmosphere.
  • Managed the waiting list, informed guests of table readiness, and escorted them to their seats.
  • Facilitated seating by pulling out chairs for guests.
  • Answered phone inquiries swiftly and courteously to schedule and confirm reservations, record takeout orders, and respond to service questions, maintaining professionalism.
  • Maximized guest turnover by utilizing tables on a rotation basis.
  • Assisted servers in bussing tables when needed during busy periods.
  • Maintained organized and well-stocked host stand to ensure efficiency.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Arranged furniture as directed by management to optimize space utilization.
  • Addressed guest concerns and complaints, resolving issues while ensuring satisfaction.

Seasonal Store Associate

See's Candies
Riverside, CA
11.2024 - 12.2024
  • Welcomed each customer and provided complimentary samples to enhance experience.
  • Packed custom boxes in ½ pound, 1 pound, and 2-pound sizes for customers.
  • Maintained cleanliness of workspace to ensure a pleasant shopping environment.
  • Processed transactions using cash register for efficient customer checkouts.
  • Prepared sample bags and ½ pound candy bags for sale on the floor.
  • Informed customers about upcoming seasonal candies to encourage repeat visits.
  • Promoted additional products like lollipops and candy bars during transactions.

Accounts Payable Clerk

20/20 Plumbing and Heating
Riverside, CA
07.2024 - 07.2024
  • Entered invoice PO numbers into Sage accounting software, verifying accuracy of quantities and prices.
  • Returned incorrect invoices to appropriate parties for resolution.

Office Representative

Riverside County Office of Education
Riverside, CA
07.2024 - 07.2024
  • Routed phone calls to relevant parties and oversaw front desk operations

Office/School Clerk

Riverside County Office of Education
Riverside, CA
09.2023 - 03.2024
  • Processed documents, forms, mailings, and materials efficiently.
  • Delivered in-person and telephone customer service to address inquiries.
  • Assisted personnel with task completion and resource acquisition.
  • Authored procedures manual for office clerk operations.
  • Managed supervisor's calendar weekly to ensure effective scheduling.
  • Recorded attendance and submitted reports to payroll on time.
  • Supported personnel with related duties to enhance team productivity.

Fulfillment Associate, Problem Solve Ambassador, and Safety Ambassador

Amazon Fulfillment Center
Perris, California
06.2021 - 08.2023
  • Achieved timely picking and stowing of boxes using powered industrial truck (PIT).
  • Addressed and resolved inventory control challenges through targeted interventions.
  • Provided training for new hires on problem-solving techniques.
  • Fostered a culture of safety while optimizing workplace efficiency.
  • Executed comprehensive safety audits across the facility.

Peer Advisor

California State University, San Bernardino
San Bernardino, California
01.2019 - 06.2019
  • Archived advisor documents to enhance accessibility and retrieval efficiency.
  • Assisted students in organizing class schedules to optimize course selection.
  • Delivered customer service via telephone, addressing inquiries effectively.
  • Supported students with various academic concerns, ensuring comprehensive assistance.

Student Ambassador

Riverside City College
Riverside, CA
05.2015 - 06.2017
  • Conducted college application workshops at high schools to enhance student readiness.
  • Guided students and parents through admission processes, major selection, and class scheduling.
  • Assisted students with FAFSA applications and navigated financial aid resources.

Education

Bachelor of Arts - Human and Organizational Communication

California State University, San Bernardino
San Bernardino
06.2020

Skills

  • Microsoft Word
  • Microsoft Power Point
  • Microsoft Access
  • Microsoft Excel
  • Galaxy
  • Excellent communication skills
  • Excellent writing and grammar skills
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Professional telephone manner
  • Customer service
  • Team player

References

References available upon request.

Timeline

Baker

Crumbl Cookies
01.2025 - Current

Hostess

El Torito
01.2025 - 03.2025

Seasonal Store Associate

See's Candies
11.2024 - 12.2024

Accounts Payable Clerk

20/20 Plumbing and Heating
07.2024 - 07.2024

Office Representative

Riverside County Office of Education
07.2024 - 07.2024

Office/School Clerk

Riverside County Office of Education
09.2023 - 03.2024

Fulfillment Associate, Problem Solve Ambassador, and Safety Ambassador

Amazon Fulfillment Center
06.2021 - 08.2023

Peer Advisor

California State University, San Bernardino
01.2019 - 06.2019

Student Ambassador

Riverside City College
05.2015 - 06.2017

Bachelor of Arts - Human and Organizational Communication

California State University, San Bernardino